What are the top 10 things to do on the city's website?

MetroCall 311 is now Metro311! And we have exciting news coming soon!   Click here to learn more!!!

WHAT WE DO

For more than 25 years, Metro311 has been the city's customer service center.

MAKE A SERVICE REQUEST

Fill out the form if you have any issues with animals, business concerns, garbage, parks, property maintenance, etc. Once a service request is entered, the appropriate agency will respond. *Please note* - Following an inspection, a service request may be transferred to a department other than the one it was originally assigned in order to ensure the request is properly handled.

TRACK A SERVICE REQUEST

Once you have a service request number you can click above to track progress.

DOWNLOAD THE 311 APP

When you download our free app to your iPhone or Android you can submit service requests immediately. Use it, if you need a city service and help with non-emergency issues...

Metro311 offers live chat on most pages of our website. Just look in the bottom right corner for the chat tool, it's that simple!

 

 MetroCall

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Report Something to Us!

MetroCall 311 is now Metro311.  And we have some exciting changes coming soon too!  Learn more now.
 
Login icon   Login to your account to report something to us
Login anonymously   Login anonymously to report something to us
To look up your service request number, sign in anonymously.
   
  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.