Submitting a city service request – and receiving status updates through to completion – just got a whole lot easier thanks to the new Louisville Metro 311 Reporting System and Mobile App from Accela.
I know what you are thinking: government apps stink. I tend to agree. But this one seems promising. I signed up for an account in 30 seconds (username, email, password), chose to receive email notifications when the status of an issue I submitted changes or a new comment is added (“Manage account”) and reported my first issue (standing water on Castlewood @ Barrett) all within a matter of minutes. Then, I downloaded the app free for iPhone (“Louisville Metro311”) and found the mobile user experience to meet or exceed the desktop. You can report a short term rental issue (“Zoning Concern”), junk pick up problem (“Missed Waste Services”), abandoned vehicle (“Property Maintenance Issue”) and more – all the greatest hits right at your fingertips. So, please take just a moment to sign up now.
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Two of the next three editions of eNews will be written by guest authors District 8 Legislative Aide Jasmine Weatherby (July 3rd) and Intern Spencer Schumacher (July 31st). Please enjoy the variety, style and reprieve from bad jokes while I am away from my computer.
For breaking news and information, please follow me on Facebook, Twitter and Instagram. If you have a question or comment, please call me at: (502) 574-1108 or email: firstname.lastname@example.org (and copy email@example.com). If you have a service request, please call MetroCall at: 311 or visit MetroCall 311 online. Visit the District 8 Strategic Plan page here.