Mayor calls for temporary closures to walk-in clients in the Neighborhood Place locations and LIHEAP sites

March 17, 2020
Modified service delivery plan effective March 18


Effective Wednesday, March 18, 2020, Mayor Greg Fischer announced a temporary closure and modified service delivery at all seven Neighborhood Place locations.  LIHEAP (Low Income Home Energy Assistance Program) in-person services have also been suspended at all six locations and a mail-in service has been implemented.

In an effort to help stem the spread of COVID-19, these facilities are temporarily closed to the public, by declaration of the Louisville Department of Public Health and Wellness.  Residents can still access Louisville Metro Government services by following the processes described below.

Neighborhood Places, administered by Louisville Metro Office of Resilience and Community Services (RCS), will close to walk-in clients, but will remain open for staff to work. Clients will be scheduled by telephone appointment and will have access to document drop off locations.

Neighborhood Place
Effective Wednesday, March 18, all seven Neighborhood place locations will be temporarily closed to walk-in clients.

Neighborhood Place partner agencies are offering modified service delivery via virtual and telephonic communication services including:

  • Financial assistance administered by RCS (includes rental assistance, food, transportation, childcare)
  • SNAP Food Benefits (Food Stamps), Medicaid, Temporary Assistance for Needy Families (KTAP/TANF), and Child Protective Services administered by the State’s Cabinet for Health and Family Services’ (CHFS) Department of Community Based Services (DCBS)
  • Home Visitation administered by Heathy Start
  • Truancy Diversion administered by Jefferson County Public Schools (JCPS)

Contact numbers to access services

  • To find a Neighborhood Place in their area, residents may call Metro311 at 311 or 574-5000, or visit
  • CHFS’ Department for Community Based Services (DCBS) SNAP and KTAP Services at 1-855-306-8959
  • JCPS, 313-HELP
  • Healthy Start, 574-6661

LIHEAP (Low Income Home Energy Assistance Program)

Effective Wednesday, March 18, all six LIHEAP offices will close for walk-in clients, and all in-person appointments for the remainder of March 2020 have been cancelled.  This includes the LIHEAP offices at four Neighborhood Places sites (South Central, Bridges of Hope, Ujima and Northwest) as well as the Newburg Community Center and Southwest Government Center locations. 

Clients with standing appointments can still apply for LIHEAP and are being advised to mail required documentation to the central LIHEAP office at the Louisville Metro Office of Resilience and Community Services offices at the following address:  The Edison Center, Attn:  LIHEAP, 701 W. Ormsby, Suite 201, Louisville, KY 40203. 

Please also download, complete and include the LIHEAP Family Profile form and the Remote Processing form when mailing the documentation.  A copy of the required documentation is advisable but if original information is mailed, the LIHEAP staff will return to the applicant by mail.

LIHEAP documentation, the Family Profile and Remote Processing forms should be mailed as soon as possible and postmarked no later than March 31, 2020. LIHEAP paperwork can also be dropped off at secure Red Box sites in front of each Neighborhood Place site.   LIHEAP applications will be processed by LIHEAP staff and mailed back to the recipient.  

For more a full list of required documentation, LIHEAP eligibility and other more instructions, visit  Residents may call Metro311 at 311 or 574-5000 for more information.

Income residents who have no standing appointment, may still apply for LIHEAP by following this process.  Call 991-8391 or visit for more information.

The Mayor noted “as with other closures we’ve announced, we plan to reassess the status of all these locations and facilities as we get closer to April 5.”

As a reminder, the Louisville Metro Department of Health and Public Wellness is urging everyone to take the following actions:

  • Wash your hands often with soap and water for 20 seconds. 
  • Avoid touching your eyes, nose and mouth.
  • Cough or sneeze into your elbow or a tissue.
  • Avoid contact with sick people and stay home if you are sick.
  • Call your healthcare provider if you believe you may have contracted COVID-19.
  • Rather than shaking hands, greet others with an elbow bump, not or other non-contact acknowledgements.
  • For questions, call the Kentucky Coronavirus hotline at 1-800-722-5725, or visit