Louisville Metro Revenue Commission to require an appointment for certain in-person services beginning August 1, 2023

June 29, 2023

The Louisville Metro Revenue Commission (LMRC) has announced that beginning August 1, 2023, it will require taxpayers to schedule an appointment for - in-person taxpayer assistance. Tax payments may continue to be dropped off at the office without an appointment.

Appointments with the LMRC are available Monday to Friday from 8:30 AM to 4:30 PM and can be scheduled by calling a customer service representative at (502)574-4860.

Translation services are available to limited English proficient individuals needing assistance with scheduling their appointment.

Taxpayers can also access their accounts anytime through the LMRC’s online tax portal eMINTS.

“As the Revenue Commission moves towards a consistent customer experience to meet the needs of businesses, structuring in-person services by requiring appointments ensures our staff are prepared for the needs of visiting taxpayers. We will be better able to assist taxpayers by reducing wait times both on the phone and in-person and provide quicker turnaround times on responses through our e-services channels,” says Amanda Baker, Director of the Revenue Commission.

For more information on Louisville taxes and eMINTs visit our website.

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