Louisville Metro ranks 1st nationally in digital government

September 15, 2022

The Center for Digital Government today announced that Louisville Metro Government has placed first in the nation in the sixth annual Government Experience Awards.

The award is focused on innovation and digital excellence in serving Louisville residents and businesses online to showcase “latest trends, best practices and ideas around the evolving experience of government and recognizes the states, cities and counties at the forefront of the government experience movement.” More information about the award, and Louisville’s first place award, can be found at https://www.govtech.com/cdg/government-experience.

Louisville’s efforts in digital government center around the city’s website, louisvilleky.gov and digital tools and apps that make it easier for constituents to interact with their government. The city’s homepage allows residents and businesses to report an issue to 311, find services, forms, and maps, look up their sanitation services and large item pick up dates, sign up for emergency notifications or one of the hundreds of the city’s e-newsletters — with more than 303,000 subscribers — get a building permit, application or certificate, and much more.

Over the past year new accessibility tools have been added to the bottom right corner of every page of the city’s website, www.louisvilleky.gov. In addition, the city’s website now features translation in 103 languages, available at the top of every page of the site. The city’s website is also mobile friendly, as over 65% of visitors access the site on a mobile phone.

“Even before I was Mayor, it was clear to me that Louisville needed to be better aligned with the fast-changing world of technology and innovation. That’s why, early in my administration, we committed to providing a first-in-class city website and to continually improving our online services and features,” Mayor Greg Fischer said. “I appreciate the work of Grace Simrall, our Chief of Civic Innovation & Technology, and her hard-working team to stay ahead of the trends, as well as their vital focus on digital inclusion. It’s efforts like these that helped Louisville become one of only two cities in the world to achieve What Works City’s Platinum Certification for good governance.”

The frequent updates and new features on the city’s website are among several steps taken during Mayor Fischer’s tenure to improve city services, digital inclusion and equity, and transparency. Other steps include:

This summer, the city launched free public outdoor Wi-Fi in the Russell neighborhood.

1,174 donated devices repaired and provided to digital skills training participants; and another 1,276 new devices provided to residents in need.

The city has partnered with high-speed internet providers and the federal government to help promote and sign people up for the Affordable Connectivity Program, which now has nearly 43,000 participants.

Creation of 15 dedicated community computer labs with Digital Skills Providers in addition to the city’s public libraries and community centers.

Completion of Phase I of the expansion of the Louisville Fiber Internet Technology project, or LFIT, in 2020, which added 100 miles to LMG’s fiber network in west Louisville, along Broadway to Shawnee Park and into Portland via 22nd Street. LFIT is a partnership with KentuckyWired, the Commonwealth’s project to provide what’s called “middle-mile” fiber infrastructure, a digital highway, so that private companies can come in and set up the final connection to households and businesses. The Mayor thanked Metro Council for their partnership in the $5.4 million city investment in LFIT.

The Future of Work partnership with Microsoft to further promote digital skills, with a focus on underserved communities, including recent online workshops where 2,500 learned how to use Microsoft Excel, Power BI, and Power Apps.

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