Louisville Metro Places 3rd in National Digital Cities Survey

November 09, 2023
Mayor Craig Greenberg today announced that Louisville Metro Government has placed 3rd nationally among America’s largest cities in the Center for Digital Government’s Digital Cities Survey.

According to The Center for Digital Government, “The Center for Digital Government’s Digital Cities Survey provides the opportunity for city information technology organizations to highlight the great work being done, benchmark with their peers and identify future trends. This year’s survey inquired about current challenges, ongoing and emerging priorities, and the evolving technology landscape as everyone strives to enhance constituent and employee experiences.”

“Our Metro Technology Services department has done an amazing job this past year keeping city government on the cutting edge of technology. We are leveraging data and technology to make the investments that have the greatest impact across our city, with over $52 million invested in new technology platforms deployed over the past year.”

Metro Technology Services (MTS) is a trusted partner of our city departments, helping them to deliver excellent city services using technology, and providing platforms that citizens can use to connect with their city government. MTS is transforming the way city agencies function by implementing new technology platforms that deliver data and decision-making capabilities in real time to those who work to serve our constituents. MTS focuses on making work easier for our departments so they can do their best work for residents, while also focusing on providing relevant, timely, responsive, and accurate information directly to our residents.

Chris Seidt, the Executive Director for Metro Technology Services, said, “We are proud to be recognized as a top digital city and we’re honored to accept this award on behalf of all the members of Louisville Metro Government that work hard day in and day out to improve our digital services for our residents. Our residents expect interactions with their Louisville Metro Government to be as seamless as any other online transaction they do in a normal day, and we look forward to deploying new technologies in the coming years to keep Louisville at the forefront of digital service delivery.”

Louisville’s digital progress in the past year includes:

  • Improved access and transparency with a newly redesigned open data portal – https://data.louisvilleky.gov.
  • Updated salary search website - https://louisvilleky.gov/government/transparency.
  • Launched a newly improved tool for residents and businesses to track expenditures across the city: https://louisvillecheckbook.louisvilleky.gov
  • Launched a new jail population dashboard for the community to see jail data, allowing groups like the Bail Project and Community Bail Fund to assist inmates incarcerated for minor infractions to make cash bail that would otherwise leave them incarcerated.
  • Launched a new internal financial management and human resources platform for improved efficiency.
  • Launched a new computer aided dispatch system and police records management solution.
  • Launched a new dashboard for tracking funds from the American Rescue Plan to improving transparency.
  • Relaunched e-newsletters for all 8 Louisville Metro Police divisions.
  • Helped residents in outdoor spaces in Baxter Square Park, in Beecher Terrace, and in other parts of the Russell neighborhood to be able to connect to free Wi-Fi while outdoors.
  • Launched a new open data ordinance that increases continuity of open data beyond future administration changes.
  • Won the 2023 Esri Special Achievement Award in GIS for work to help identify high-risk locations for roadway accidents and fatalities. 
  • Since 2018, IT operating spending for the city has increased from $14.4 million to $26 million, a 55% increase, driven by the migration of legacy on premise enterprise systems and architecture to cloud and SaaS platforms.

See the Center for Digital Government’s press release and get highlights from the winning cities: https://www.govtech.com/digital-cities-2023-500-000-or-more-population-category

About Metro Technology Services
Mission: Enable city agencies, partners, and citizens to meet their objectives and reach their full potential by delivering reliable, timely, cost-effective technology capabilities and quality information.

Vision: To be the best city government technology agency, driving breakthroughs in innovation, growth, and citizen engagement while enriching the quality of life of residents.

About the Center for Digital Government
The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.

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