Louisville Metro named a top digital government in the U.S.

September 23, 2021

Effective transition to online meetings, Covid-19 Resource Center and Dashboard highlighted

Louisville Metro Government has been awarded has  second place in the nation in the Center for Digital Government’s fifth annual Government Experience Awards, Mayor Greg Fischer announced today.

The Government Experience Awards “recognize the achievements and best practices of states, cities and counties that are radically improving the experience of government and pushing the boundaries of how citizen services are delivered,” according to the Center for Digital Government.

Louisville was recognized this year for exceptional work helping citizens and businesses navigate government online during a pandemic, including work to develop and maintain a comprehensive Covid-19 Resource Center and dashboard for the very latest pandemic information, and a transition to online meetings during the pandemic, including Metro Council and planning and zoning meetings. In addition, Metro Government maintained consistent communication with the public using the city’s website and social media, including weekly live Covid-19 media briefings and Saturday’s The Doctor Is In, a weekly Facebook Live meeting with Mayor Fischer and local medical experts.

“We faced unprecedented challenges in 2020 which required rapid innovation, and our Office for Civic Innovation & Technology and our communications teams rose to the occasion,” Mayor Fischer said. “Within weeks of the pandemic, our city government learned and adapted to meet the information needs of our residents. I’m grateful for their workto push innovation and transparency in city government, two of my strategic goals.”

You can learn more by visiting Louisville’s progress report: https://progress.louisvilleky.gov/.

“As state and local governments navigated another year of uncertainty — compounded by shifts in constituent expectations and the emergence of new technologies — the experience of government has remained a significant focus for leaders,” said Dustin Haisler, Chief Innovation Officer for the Center of Digital Government. “This year, agencies demonstrated the importance of having an omnichannel strategy with an increased focus on enabling personalized experiences while balancing citizen and business privacy. We applaud the continued efforts state and local leaders have made to build constituent-centric digital experiences and look forward to seeing how these agencies adapt their digital services in the years to come.”

Louisville Metro Government engages residents and businesses on many different digital platforms, including our city website, over 250 e-newsletters with almost 300,000 subscribers, and using nearly 100 social media accounts. Over the past year we upgraded security for the city’s website and launched a new and improved way for open records requests to be submitted and managed. In addition, we expanded services for business permits, applications, and licenses, upgraded many GIS maps, and worked to make sure the city’s website experience using a smart phone was seamless as almost 70% of our users visit our city website on a phone today.

Examples of some of our progress over the past year include:


Open Records Requests

New GIS Maps

Overall City Government Experience Winners:
1st Place – City of Mesa, AZ
2nd Place – City of Louisville, KY
3rd Place – City of San Jose, CA
4th Place – City of El Paso, TX

5th Place – City of Palm Coast, FL

About the Center for Digital Government
The Center for Digital Government (CDG) is a national research and advisory institute focused on technology policy and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.

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