Louisville Metro Named Top Digital City Government

November 13, 2014

When it comes to using technology to connect with citizens, Louisville Metro is one of the top local governments in America. For the fourth year in a row, Louisville has been named a top digital city by e.Republic’s Center for Digital Government (The Center) in its annual Digital Cities Survey. Louisville placed 3rd in the survey for U.S. cities with a population over 250,000.

“The goal for all of our departments is to be ‘World Class,” Mayor Greg Fischer said. “This latest ranking is a direct result of our technology team continuing to set the bar high to increase efficiency and provide better services and information to our citizens.”

Technology is improving performance across many departments and offices including Corrections, Health and Wellness and the Office for Performance Improvement.

“Mayor Fischer’s administration focuses on benchmarking where we are today in terms of performance in city government and challenges us to set and accomplish strategic goals for the future,” said Jason Ballard, director of Metro Technology Services.

Some of the city’s newest technology accomplishments The Center cited in ranking Louisville in the top three, included:

  • Nineteen city departments participate in the LouieStat performance-tracking initiative, which uses data analytics to spot weaknesses, allocate resources and evaluate effectiveness of city programs.
  • Performance against the Mayor’s six strategic objectives is tracked publicly on an online Strategic Plan dashboard. The site also collects citizen input on which goals are most important.
  • The open data policy and new online tools let users search for vacant properties and check for environmental hazards.

“This year’s Digital Cities’ winners brought about impressive change across all aspects of government by leveraging information technology investments to expand open government, citizen participation and shared services,” said Todd Sander, executive director of The Center.  “Winning cities spanned the nation, indicating a trend that more and more cities are making it a priority that digital government be easier to access, navigate and interact with.”

In its 14th year, the annual survey is a part of the Digital Communities Program. Open to all U.S. cities, this year’s survey questions targeted which initiatives cities were most proud of in the areas of citizen engagement, policy, operations and technology and data.

The full results in the 250,000 or more population category are:

1st City of Los Angeles, CA

2nd City of Kansas City, MO
2nd City of Seattle, WA
3rd City of Jacksonville, FL
3rd Louisville Metro Government, KY
4th City of Philadelphia, PA
5th City of Raleigh, NC
5th City of Riverside, CA
6th City of Long Beach, CA
6th City of Phoenix, AZ
7th City and County of Denver, CO
8th City of Oakland, CA
9th City of Albuquerque, NM
9th City of Sacramento, CA
10th City of Mesa, AZ 

The Center  is a national research and advisory institute on information technology policies and best practices in state and local government.

The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.


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