LMAS Takes Precautions in Response to COVID-19
On the recommendation of the Metro Department of Public Health and Wellness, Louisville Metro Animal Services is taking precautions to prevent the spread of COVID-19.
Animal control will only respond to serious incidents involving a human and domestic animal in-progress, or to assist first responders. LMAS remains open for adoptions, fosters, lost and found services, stray pet surrenders, pet licensing purchases/renewals, and penalty or violation payments during business hours from 12-6pm, Monday-Saturday. For more information, click here.
LMAS has also taken the following precautions:
- No more than 10 citizens will be allowed inside Animal House and the LMAS Shelter
- Citizens must call the number posted outside the main entrance, to be let inside the shelter
- Citizens are asked to wear a mask to protect staff and others
- Citizens looking for their pet will be escorted into the LMAS Shelter, while maintaining a distance of 6-feet
- Citizens adopting or fostering a pet will be escorted inside, while maintaining a distance of 6-feet
- Citizens surrendering a stray animal will wait in their vehicle and a staff member will come out to take the animal
- LMAS will only take in aggressive, owner-surrendered pets and animals who need to be humanely euthanized by veterinary staff
- Drop boxes are located outside the entrances, where donations can be left during business hours
COVID-19 Procedures at Animal House:
Please, be patient and expect the adoption process to take longer due to COVID-19. Our staff must disinfect all areas and supplies, in-between customers. The process may also take longer, if you're interested in meeting more popular adoptable pets such as kittens, puppies or small breed dogs.
What to Expect
- Potential adopters must check-in at the hostess stand located outside the front entrance of Animal House and complete an adoption application.
- Potential adopters must wait by their vehicles and will be escorted into Animal House based on: order checked-in, number of available adopton coordinators and number of people currently inside the building. Visitors will not be allowed to congregrate outside the entrance of Animal House.
- Visitors are asked to wear a disposable mask, which are available at the hostess stand.
- Only one family at a time is allowed inside the Pussycat Lounge adoption area
- Dog adopters will meet potential matches, escorted by staff, in designated meet-and-greet areas.
- Depending upon the number of available adoptable pets, potential adopters may be asked to check back if a match isn't made during their visit.
LMAS relies on donations to care for shelter pets and encourages citizens to make a donation to our fundraising partners, the non-profit Friends of Metro Animals Services (FOMAS).
If you have questions or require additional assistance, contact us at [email protected].