LMAS Takes Precautions in Response to COVID-19

March 19, 2020
On the recommendation of the Metro Department of Public Health and Wellness, Louisville Metro Animal Services is taking precautions to prevent the spread of COVID-19.
Animal control will only respond to serious incidents involving a human and domestic animal in-progress, or to assist first responders. LMAS remains open for adoptions, fosters, lost and found services, stray pet surrenders, pet licensing purchases/renewals, and penalty or violation payments during business hours from 12-6pm, Monday-Saturday.  For more information, click here.


LMAS has also taken the following precautions:

  • No more than 10 citizens will be allowed inside Animal House and the LMAS Shelter
  • Citizens must call the number posted outside the main entrance, to be let inside the shelter 
  • Citizens are asked to wear a mask to protect staff and others
  • Citizens looking for their pet will be escorted into the LMAS Shelter, while maintaining a distance of 6-feet
  • Citizens adopting or fostering a pet will be escorted inside, while maintaining a distance of 6-feet
  • Citizens surrendering a stray animal will wait in their vehicle and a staff member will come out to take the animal
  • LMAS will only take in aggressive, owner-surrendered pets and animals who need to be humanely euthanized by veterinary staff
  • Drop boxes are located outside the entrances, where donations can be left during business hours


COVID-19 Procedures at Animal House:

Please, be patient and expect the adoption process to take longer due to COVID-19. Our staff must disinfect all areas and supplies, in-between customers. The process may also take longer, if you're interested in meeting more popular adoptable pets such as kittens, puppies or small breed dogs.


What to Expect

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  • Potential adopters must check-in at the hostess stand located outside the front entrance of Animal House and complete an adoption application.
  • Potential adopters must wait by their vehicles and will be escorted into Animal House based on: order checked-in, number of available adopton coordinators and number of people currently inside the building. Visitors will not be allowed to congregrate outside the entrance of Animal House.
  • Visitors are asked to wear a disposable mask, which are available at the hostess stand.
  • Only one family at a time is allowed inside the Pussycat Lounge adoption area
  • Dog adopters will meet potential matches, escorted by staff, in designated meet-and-greet areas.
  • Depending upon the number of available adoptable pets, potential adopters may be asked to check back if a match isn't made during their visit.


LMAS relies on donations to care for shelter pets and encourages citizens to make a donation to our fundraising partners, the non-profit Friends of Metro Animals Services (FOMAS).

If you have questions or require additional assistance, contact us at [email protected].

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