LIHEAP Crisis Phase Is Open

January 10, 2024

The Louisville Metro Office of Resilience and Community Services is now accepting appointments for the annual Crisis Component of the Low Income Home Energy Assistance Program (LIHEAP). The program assists income-eligible households in Jefferson County with home heating costs on a first-come, first-served basis, now through March 29, 2024, or until funds are depleted.


This program assists eligible households facing a home heating emergency, such as imminent loss of heat, low fuel supply, or eviction due to unpaid utility bills. Households must meet eligibility requirements, including income eligibility of up to and including 150% of the federal poverty guidelines. Prior LIHEAP assistance does not impact a household’s eligibility.


Crisis benefits will cover the minimum needed to alleviate the crisis, not to exceed the local cost for a deliverable supply of the household’s primary heating fuel or $400 for gas or electric. Households can reapply each time they experience a crisis until they reach their maximum benefit. Benefits are paid directly to the fuel vendor.

MSD’s Emergency Wastewater Rate Assistance Program (EWRAP)

Through our partnership with Louisville MSD, eligible residents still have the opportunity to apply for MSD’s Emergency Wastewater Rate Assistance Program (EWRAP).

EWRAP can provide eligible residents in Jefferson County a 30% discount on wastewater charges and the consent decree surcharge. Eligibility includes households at or below 150% of the federal poverty guidelines, with proof of an active utility account with the Louisville Water Company and MSD. This enrollment period is for new and renewing MSD discount program clients.

MSD clients who are 65 years of age or older with a gross household income of $35,000 or less per year may be eligible for MSD’s Senior Citizen Discount Program. It is recommended you submit your MSD bill with your LIHEAP documentation to see if you qualify for a MSD discount program. For more details about the MSD Discount Programs, visit

How to Apply


To apply for the LIHEAP and/or EWRAP programs, Jefferson County residents meeting eligibility can call the automated scheduler at 502-991-8391 or visit online at


For the Crisis component, applicants requiring assistance for natural gas or electric must bring a disconnect/past due notice. If your rent includes heat, bring a copy of your lease and eviction notice. Pre-Pay Electric Program participants must show they have 10 days or less of pre-paid electric service.


All applicants will be required to supply the following documentation at the time of application:


  • Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household.
  • Proof of all household’s (all members) income from the preceding month.
  • Most current heating bill, statement from your landlord if heating expenses are included in your rent, statement from utility company if you participate in a Pre-Pay Electric Program.
  • The account number and name on the account for main heating fuel sources and electric bill.
  • For MSD’s EWRAP program, you will need proof of an active utility account with Louisville Water Company and MSD. (i.e. named customers with MSD, receiving metered water service for a property used solely for residential purposes, and owned or leased by the customer as principal residence).

For more information about this process on how to apply for LIHEAP or the MSD discount programs, please contact Metro311 by simply dialing 311 or 574-5000, email [email protected], visit the website’s Online Customer Service or Live Chat at, or download the free Mobile 311 app from the website.

Community Action Kentucky administers LIHEAP in partnership with the Kentucky Cabinet for Health and Family Services who receive the funding as a pass-through block grant from the U.S. Department of Health and Human Services. For more information about LIHEAP, including contact information for all local Community Action agencies, please visit the Community Action Kentucky website at

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