Enrollment now open for Spring LIHEAP

May 03, 2021

Automated appointment system now open to schedule appointments in advance

In continued response to economic challenges caused by the COVID-19 pandemic, Louisville Metro Office of Resilience and Community Services, as part of the Community Action Agency network in Kentucky, is now taking applications for an added Spring Component the Low Income Home Energy Assistance Program (LIHEAP). Applications will be accepted through June 30, 2021, or until designated funds are depleted on a first-come, first-serve basis.

“Now more than a year into the COVID-19 pandemic, many lower-income families are struggling to pay their energy bills," said Tameka Laird, director of the city’s Office of Resilience and Community Services. “Our agency is proud to serve on the front lines helping through COVID, offering financial assistance like LIHEAP to families who need it the most.  When it is combined with other Community Action services, LIHEAP is vital in helping families and communities in their efforts to recover and rebuild.”

Applicants for the Spring LIHEAP must be residents of Jefferson County with a household income at or below 150 percent of the federal poverty guidelines (e.g. for a household of four, the gross monthly income cannot exceed $3,313.00). 

This program assists with electric/gas (LG&E) or other energy utilities, or rent if utilities are included.  Residents can apply regardless of the status of their utility bills.

The benefit amount awarded is based on an individual’s income and primary fuel type. Benefits are paid directly to the primary utility/fuel vendor (i.e. LG&E).

Jefferson County residents wishing to apply must schedule an appointment utilizing the automated appointment system.  Appointments can be scheduled by phone by calling 502-991-8391 or online at louisvilleky.cascheduler.com. The toll-free service is currently open and is available twenty-four hours a day, seven days a week.

Copies of LIHEAP documentation, along with the downloadable Family Profile form and the Remote Processing form, should be dropped off at the LIHEAP site you select, on the day of your appointment.  Applicants will then be contacted by LIHEAP staff within 72 hours (3 business days) of the appointment time.

Required documentation to drop off includes:

  • Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household.
  • Proof of all household’s (all members) income from the preceding month.
  • Most current heating bill, statement from your landlord if heating expenses are included in your rent, statement from utility company if you participate in a Pre-Pay Electric Program.
  • The account number and name on the account for main heating fuel sources and electric bill.

There are seven LIHEAP locations with drop boxes for the 2021 LIHEAP Spring Subsidy Program:

  • South Central Neighborhood Place located at 4255 Hazelwood Avenue, 40215
  • Neighborhood Place Ujima located at 3610 Bohne Avenue, 40211
  • Bridges of Hope Neighborhood Place located at 1411 Algonquin Parkway, 40210
  • Newburg Community Center located at 4810 Exeter Avenue, 40218
  • Cane Run Neighborhood Place, located at 3410 Lees Lane, 40216
  • Nia Center, 2900 W. Broadway, located at 1st floor, 40211
  • East End Drop Box, located in Metro Police 8th division lobby, 2927 Goose Creek Rd., Suite 101, 40241

All Office of Resilience and Community Services and Neighborhood Place offices remain closed for walk-in clients in an effort to help stem the spread of COVID-19.  Staff are serving clients remotely via phone, secure drop boxes and email communication.

For more descriptions about LIHEAP income eligibility and  other instructions, visit https://louisvilleky.gov/LIHEAP. Residents may also call the automated LIHEAP information line at 991-8391 or visit www.louisvilleky.cascheduler.com.

Individuals who require more information can contact Metro311 by simply dialing 311 or (502) 574-5000, email [email protected], tweet @LouMetro311, Web: louisvilleky.gov/tell311, or download the free Mobile Louisville Metro 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.

Resilience and Community Services (RCS) serves as the administering agency of the Louisville Metro Community Action Agency. For more information about RCS, visit our website: https://louisvilleky.gov/government/resilience-and-community-services


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