Crisis Component of Low Income Home Energy Assistance Program (LIHEAP) begins Jan. 6

December 30, 2019

Automated appointment line now open to schedule appointments in advance

The program that helps prevent low income residents of Jefferson County from being disconnected from utility services will begin on Monday, Jan. 6, 2020.

The Low Income Home Energy Assistance Program (LIHEAP) is administered by the Louisville Metro Office of Resilience and Community Services. The LIHEAP Crisis Component will run from Jan. 6 - March 31, or until available funds have been expended, whichever comes first.

This year’s Crisis Program will allow residents receiving a current utility bill with a past due amount and residents receiving a disconnect notice to apply for assistance.

To apply, residents must schedule an appointment utilizing the automated appointment system. Beginning Dec. 30, 2019, appointments can be scheduled by phone by calling 502-991-8391 or online at louisvilleky.cascheduler.com. The toll-free service is currently open and is available twenty-four hours a day, seven days a week.

Applicants must be a resident of Jefferson County with a household income at or below 130 percent of the federal poverty guidelines (e.g. for a household of four, the gross monthly income cannot exceed $2,790.00). 

Applicants must also meet one of the following eligibility requirements:

  • Received a disconnect notice from metered utility service provider, or
  • Received a current bill with a past due amount, or
  • Received an eviction notice if utilities are included in the rent, or
  • Be within four days of running out of bulk fuel; or
  • Be within ten days of running out of pre-paid electric service.

Applicants must provide the following documents.

  • Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, or proof of $0 income). Note: Zero Income forms are available at the LIHEAP offices or at 701 W. Ormsby Ave., Suite 201 or by clicking here.
  • Social Security card(s) or (official documentation with Social Security Numbers) or Permanent Residence card (Green Card) for each member of the household; and
  • Disconnect notice or a current bill with a past due amount for metered utilities; or
  • Eviction notice and copy of lease if heating expenses are included in the rent. or 
  • Statement from utility company that shows 10 days or less of service if participating in pre-paid electric service. 

Individuals who are unable to apply for this program in person may send an authorized representative on their behalf with a signed, written, note including the applicant’s name, address, phone number, Social Security Number, and the name of the designated representative.  The authorized representative must provide a picture ID to verify they are the person designated in the note. Residents who are homebound and who are unable to send a representative may call 502/780-7937.

LIHEAP applications will be completed at the time of the appointment at one of the six locations listed below. 

  • Northwest Neighborhood Place/Academy at Shawnee, 4018 W Market St., 40212
  • South Central Neighborhood Place, 4255 Hazelwood Ave., 40215
  • Neighborhood Place Ujima/Duvalle Education Center, 3610 Bohne Ave., 40211
  • Neighborhood Place/Bridges of Hope, 1411 Algonquin Pkwy., 40210
  • Newburg Community Center/East, 4810 Exeter Ave, 40218
  • Southwest Government Center/Dixie Highway location. 7219 Dixie Highway, 40258 

Individuals who require more information can contact Metro311 by simply dialing 311 or (502) 574-5000, email [email protected], visit the website’s On-line Customer Service at https://louisvilleky.gov/government/metro311, tweet @LouMetro311, or download the free Mobile 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.

LIHEAP is made possible by the United States Department of Health and Human Services and is a pass-through block grant from the Kentucky Cabinet for Health and Family Services, which contracts with Community Action Agencies across the state. Louisville Metro Office of Resilience and Community Services serves as the administering agency of Louisville Metro Community Action Partnership. For more information about Community Services, visit our website: https://louisvilleky.gov/government/resilience-and-community-services or call 574-1157 (TDD available at Metro311– 574-5000); or Community Action Kentucky at 1-800-456-3452.

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