Crisis Component of LIHEAP begins to provide utility assistance for Louisville residents

January 04, 2021

Automated appointment line now open to schedule appointments in advance

The program that helps prevent low income residents of Jefferson County from being disconnected from utility services begins today, Monday, January 4, 2021.

The Low Income Home Energy Assistance Program (LIHEAP) is administered by the Louisville Metro Office of Resilience and Community Services. The LIHEAP Crisis Component will run from Jan. 4 - March 31, or until available funds have been expended, whichever comes first.

This year’s Crisis Program will allow residents receiving a current utility bill with a past due amount and residents receiving a disconnect notice to apply for assistance.

To apply, residents must schedule an appointment utilizing the automated appointment system. Appointments can be scheduled by phone by calling 502-991-8391 or online at The toll-free service is currently open and is available twenty-four hours a day, seven days a week.

Applicants must be a resident of Jefferson County with a household income at or below 150 percent of the federal poverty guidelines (e.g. for a household of four, the gross monthly income cannot exceed $3,275.00). 

Applicants must also meet one of the following eligibility requirements:

  • Received a disconnect notice from LG&E, or
  • Received a current bill with a past due amount, or
  • Have a current payment plan with LG&E due to a past-due balance, or 
  • Received an eviction notice if utilities are included in the rent, or
  • Be within four days of running out of bulk fuel; or
  • Be within ten days of running out of pre-paid electric service.

Applicants must provide copies of the following documents.

  • Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, or proof of $0 income). Note: Zero Income forms are available at the LIHEAP Drop Box locations or by clicking here.
  • Social Security card(s) or (official documentation with Social Security Numbers) or Permanent Residence card (Green Card) for each member of the household; and
  • Disconnect notice or a current bill with a past due amount for metered utilities; or
  • Eviction notice and copy of lease if heating expenses are included in the rent. or 
  • Statement from utility company that shows 10 days or less of service if participating in pre-paid electric service.
  • Family Profile Form and Remote Processing Form can be downloaded at or found at the LIHEAP office Drop boxes. 

Individuals who are unable to apply for this program own their own may send an authorized representative to drop off required documentation their behalf with a note including the applicant’s name, address, phone number, and the name of the designated representative. Residents who are homebound and who are unable to designate a representative to drop off documenation on their behalf may call 502/780-7937.

Copies of LIHEAP documentation, along with the downloadable Family Profile form and the Remote Processing form, should be dropped off at theLIHEAP site you select, on the day of your appointment.  Applicants will then be contacted by LIHEAP staff within 72 hours (3 business days) of the appointment time.

There are seven LIHEAP locations with Drop Boxes for the 2021 LIHEAP Crisis program:

  • South Central Neighborhood Place located at 4255 Hazelwood Avenue, 40215
  • Neighborhood Place Ujima located at 3610 Bohne Avenue, 40211
  • Bridges of Hope Neighborhood Place located at 1411 Algonquin Parkway, 40210
  • Newburg Community Center located at 4810 Exeter Avenue, 40218
  • Cane Run Neighborhood Place, located at 3410 Lees Lane, 40216
  • Nia Center, 2900 W. Broadway, located at 1st floor, 40211
  • East End Drop Box, located at 2927 Goose Creek Rd., 40241

All Office of Resilience and Community Services and Neighborhood Place offices remain closed for walk-in clients in an effort to help stem the spread of COVID-19.  Staff are serving clients remotely via phone, secure drop boxes and email communication.

For more descriptions about LIHEAP income eligibility and other instructions, call the automated LIHEAP information line at 991-8391 or visit  Residents may also visit for more details.

Individuals who require more information can contact Metro311 by simply dialing 311 or (502) 574-5000, email [email protected], visit the website’s On-line Customer Service at, tweet @LouMetro311, or download the free Mobile 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.

LIHEAP is made possible by the United States Department of Health and Human Services and is a pass-through block grant from the Kentucky Cabinet for Health and Family Services, which contracts with Community Action Agencies across the state. Louisville Metro Office of Resilience and Community Services serves as the administering agency of Louisville Metro Community Action Partnership. For more information about Community Services, visit our website: or call 574-1157 (TDD available at Metro311– 574-5000); or Community Action Kentucky at 1-800-456-3452.


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