City’s Office of Resilience and Community Services and Neighborhood Place are open for face-to-face services

Appointments required in advance for Eviction Prevention, LIHEAP and more

Louisville Metro Office of Resilience and Community Services and Neighborhood Place locations are now open to the public for face-to-face appointments.

The offices were temporarily closed for walk-in clients more than a year in response to the COVID-19 pandemic, but remained open for staff to fill essential functions, with some staff working remotely.  Following the new COVID-19 guidelines from the CDC and in alignment with Governor Beshear’s rescinded mandates, the facilities are now open for in-person client meetings.

“During the pandemic, our employees never stopped working for our residents. Our role in delivering essential services has been and continues to be greater than ever before,” said Tameka Laird, director of the city’s Office of Resilience and Community Services (RCS).  “I am grateful to our staff’s resilience and flexibility to do whatever was needed to serve our city during one of the worst crises we’ve ever faced.  We look forward to transitioning back to normal operations.”

In order to continue to meet the need of high-volume programs, including Eviction Prevention assistance and  LIHEAP (Low Income Home Energy Assistance Program), appointments will be required in advance for some services.  See guidelines below.

Neighborhood Place
All seven Neighborhood Place locations are open to serve residents Monday - Friday, from 8 a.m. to 4:30 p.m. by appointment only. To find a Neighborhood Place in their area, residents may call Metro311 at 311 or 574-5000, or visit https://louisvilleky.gov/government/neighborhood-place.

Neighborhood Place partner agencies will continue to offer a mix of drop-off and remote services in addition to in-person services, by appointment.  See below:

• To schedule an appointment for Eviction Prevention assistance, call 502/308-3344 or visit louisvilleky.gov/Neighborhood Place starting Monday, June 28.
• For financial assistance administered by RCS (including food, transportation, childcare), contact the Neighborhood Place nearest you.
• For SNAP Food Benefits (food stamps), Medicaid, Temporary Assistance for Needy Families (KTAP/TANF), and Child Protective Services administered by the State’s Cabinet for Health and Family Services’ (CHFS) Department of Community Based Services (DCBS), call 1-855-306-8959.
• For Home Visitation administered by Healthy Start, call 574-6661.
• For Truancy Diversion administered by Jefferson County Public Schools (JCPS), call 313-HELP.

Neighborhood Place clients may be asked to wait in their vehicles to ensure adequate spacing in the waiting rooms.  Guest/clients visiting Neighborhood Place are encouraged to follow the mask guidelines from the CDC and Governor Beshear in accordance with their health and vaccination status.  While Kentucky’s statewide mask mandate has been lifted, employees may still choose to wear face coverings as this is a personal preference. 

LIHEAP (Low Income Home Energy Assistance Program)
The LIHEAP Spring Subsidy Component runs through June 30, or until available funds have been expended, whichever comes first.

To apply, residents must schedule a drop-off appointment utilizing the automated appointment system. Appointments can be scheduled by phone by calling 502-991-8391 or online at louisvilleky.cascheduler.com.

Senior Nutrition/Meals on Wheels
The city’s Meals on Wheels continues to operate delivering to more than 1240 homebound senior clients once per week with a five-frozen meal pack until daily, meal delivery can resume.  

Louisville’s senior congregate meal sites, which provide a nutritious lunch, socialization and activities for residents age 60 and over will begin reopening in stages by the end of the month. 

“We all look forward to being able to get back together, and we are excited to provide these nutritious meals on site to our seniors,” said Marvita Starks, program manager for the city’s Senior Nutrition Program.  “But even more important than the meals, is the social connection and wellbeing this service helps to foster among older residents.”

For updates on the reopening of congregate sites., call 502-574-6325 or visit https://louisvilleky.gov/government/resilience-and-community-services/senior-nutrition-program.

For all other RCS’s programs and services including Bank On Louisville’s financial education training, financial coaching, RSVP (Retired and Senior Volunteer Program) and the Foster Grandparent Program (FGP), and the Housing and Support Division, please call the main RCS phone number at 574-4377 or visit louisvilleky.gov/RCS for more details.

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