City Website Receives National Award
This is the 8th time Louisville has entered the Best of the Web competition, landing in the top four every time including a first place finish in 2012.
“This is great recognition for our Department of Information Technology and communication staff,” Fisher said. “We challenge our team to be the best in the nation at what they do and being able to provide our citizens with a top-notch, nationally recognized website that is an amazing source of information should be celebrated.”
The city’s site was completely overhauled at the end of 2014 with continuous updates occurring monthly throughout 2015. It features a clean design, easy to find services, live chat and a powerful Google search experience. Citizens can easily look up information about city services by entering their address using the MyLouisville tool. For example, they can identify junk set-out dates with an option to subscribe for text or email notifications. The site also makes it easy to sign-up for e-newsletters on hundreds of topics from parks to community services. Over 145,000 citizens have subscribed so far.
Information from the site is easily accessible on any device and resizes automatically for smartphone and tablet users which make up half of the website’s visitors, today. This is one of the many reasons www.louisvilleky.gov was honored.
“These winners are recognized for responsive and mobile-first design, open government, open data, improved transparency and integration with social media,” said Todd Sander, executive director of the Center for Digital Government. “Congratulations to the awardees for their impressive work to make government more accessible and responsive to citizens.”
“Our website is the front door to city government and the central focus for one of Mayor Fischer’s strategic goals - make more services, information and data available online,” Jason Ballard, director of Information Technology said. “Our team is working hard to make that happen. From interactive forms to moving payments online to adding more than 156 data sets on our open data portal, we will continue to make improvements to keep our citizens informed.”
Coming soon to the site will be a newly updated city calendar featuring a much wider range of events. Citizens wanting to give their ideas and feedback on the city’s website can use the site feedback link at the bottom of every page, live chat with MetroCall 311 during normal business hours or simply call 311.
Some useful site tools include:
City Services: http://louisvilleky.gov/city-services/services
City Forms: https://louisvilleky.gov/city-services/forms
City Events Calendar: http://louisvilleky.gov/events
City News: http://louisvilleky.gov/news
Online Maps: http://louisvilleky.gov/city-services/maps
Report an issue: http://louisvilleky.gov/city-services/report
Open Data: http://data.louisvilleky.gov
Map Crime: https://louisvilleky.gov/government/police/services/crime-maps
Customer Service Search Portal: http://portal.louisvilleky.gov/codesandregs/mainsearch
Get a Permit: http://louisvilleky.gov/government/get-permit
Get a License: http://louisvilleky.gov/government/get-license
To learn more about the 2015 Best of the Web Awards, visit the Center for Digital Government at: