City provides rental and utility assistance programs to aid residents impacted by COVID-19

August 04, 2020
Appointments scheduled using automated system; clients served remotely

Louisville Metro Government reminds residentsabout the availability of rent and utility assistance for income eligible households impacted by the COVID-19 pandemic. Two programs launched in July to help residents in need of assistance: the Eviction Prevention Program and LIHEAP Summer Cooling.

 The Eviction Prevention Assistance Program is designed to provide up to three months rental assistance for households at or below 80% Area Median Income (AMI) who have been affected by the economic impact of the COVID-19 pandemic.  LIHEAP (Low Income Home Energy Assistance Program) Summer Cooling Program is separated into two components, Subsidy and Crisis, to assist with electric cost. Households must meet eligibility requirements, with a household income at or below 60% of the Kentucky median income.

Both programs are administered by Louisville Metro Office of Resilience and Community Services.  Appointments are required in advance to apply for both programs utilizing an automated appointment system described below. 

The Eviction Prevention Assistance Program is funded using federal CARES Act dollars. LIHEAP is funded by a pass-through block grant from the U.S. Department of Health and Human Services. 

"For many Louisvillians, the COVID-19 pandemic has made the challenges to make ends meet pay their rent and utilities, and cover other basic expenses even greater," said Tameka Laird, director of Louisville Metro Office of Resilience and Community Services (RCS).  "Our RCS and Neighborhood Place teams are honored to administer the Eviction Prevention Assistance and LIHEAP programs to help ease the financial burden experienced by vulnerable families."

Eviction Prevention Assistance Program

How to apply:

Jefferson County residents who meet the below eligibility requirements can call the automated scheduler at 502-977-6636 or visit online at


  • Jefferson County residency
  • Must have a pending court eviction, or a past due notice from landlord
  • Household income up to 80% AMI (Area Median Income) within the previous 30 days (see more details here.)
  • The assistance is necessary to avoid eviction
  • Reasonable prospect that the household will be able to resume payments within a reasonable period of time
  • Households facing COVID-related delinquencies

Landlords of federal, state or locally subsidized units may also apply on behalf of multiple tenants, which streamlines the application process by eliminating the need for income verification.

To be eligible, the landlord must:

  • Be currently registered on the Rental Registry.
  • Have no outstanding code violations for the property for which rent is being paid.
  • Waive all late fees, fines, and penalties.
  • Forgo evictions for assisted tenants for 60 days after assistance is provided.
  • Provide pre-COVID-19 rent rolls to document delinquency rates before and after the pandemic.

The landlord component is being administered by Louisville Metro’s Office for Housing, part of Develop Louisville.  For more guidance on how landlords can apply, visit .

LIHEAP (Low Income Home Energy Assistance Program)

How to apply:
Jefferson County residents meeting eligibility can call the automated scheduler at 502-991-8391 or visit online at


LIHEAP Subsidy eligibility:

  • Jefferson County residents within 60% of 2019-20 State Median Income Guidelines  (see more details here.). 

LIHEAP Crisis eligibility:

  • Criteria listed above for Subsidy, plus:
  • Received a Disconnect notice from utility service provider, or
  • Received a current bill with a past due amount, or
  • Received an eviction notice if utilities are included in the rent,  or
  • Are within 10 days of running out of pre-paid electric service

All Office of Resilience and Community Services and Neighborhood Place offices remain closed for walk-in clients in an effort to help stem the spread of COVID-19.  Staff are serving clients remotely via phone, secure drop boxes and email communication. 

Payments for both Eviction Prevent and LIHEAP will be made directly to the vendors (i.e. landlord or LG&E.).

More information about both Eviction Prevention and LIHEAP can be found at


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