Appointments now being accepted for LIHEAP, and new Healthy at Home Utility Assistance Program

November 03, 2020
Eligible residents can apply for heating, water, and wastewater assistance

Today Louisville Metro Office of Resilience and Community Services announced that appointments are being accepted for the annual Subsidy Component of the Low-Income Home Energy Assistance Program (LIHEAP) now through December 11, 2020, or until funds are depleted.

The Subsidy Component is designed to help low-income residents offset home heating costs based on a household’s income and primary fuel type, providing a one-time payment to the utility vendor. In response to the COVID-19 pandemic, income eligibility has been increased to 150 percent of the Federal Poverty Guidelines. 

Appointments are also being accepted for the new Healthy at Home Utility Assistance Fund designed to assist people in danger of losing their natural gas, water, wastewater, or electricity.  Households who have an income up to 200% of the Federal Poverty Line and have been economically impacted due to COVID-19 can apply. Households can receive assistance for the minimum needed to alleviate the water and wastewater crisis up to $500. Households can reapply until they reached the maximum benefit. 

LIHEAP is funded by a pass-through block grant from the U.S. Department of Health and Human Services. The Healthy at Home Utility Relief Fund is made possible by a $15 million allocation by Governor Andy Beshear in federal COVID-19 relief funds for at-risk Kentuckians. 

Both programs are administered locally by Louisville Metro Office of Resilience and Community Services (RCS).  Appointments are required in advance to apply for both programs utilizing an automated appointment system described below. 

Residents can apply for both LIHEAP and Healthy at Home with one single appointment.


"For many Louisvillians, the COVID-19 pandemic has made the challenges to make ends meet even greater to cover basic expenses such as heat, water and other utilities," said Tameka Laird, director of Louisville Metro Office of Resilience and Community Services (RCS).  "Our RCS team is honored to administer the LIHEAP and Healthy at Home programs to help ease the financial burden experienced by vulnerable families."


LIHEAP (Low Income Home Energy Assistance Program)

How to apply:
Jefferson County residents meeting eligibility can call the automated scheduler at 502-991-8391 or visit online at


Households within 150% of 2020-21 Federal Poverty Guidelines.


  • Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household.
  • Proof of all household’s (all members) income from the preceding month. All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at the LIHEAP Drop Box locations, online at or by clicking here.
  • Most current heating bill, statement from your landlord if heating expenses are included in your rent, or a statement from utility company if you participate in a Pre-Pay Electric Program.
  • Family Profile Form and Remote Processing Form which can be downloaded at or found at the LIHEAP office Drop boxes.

Healthy at Home Utility Relief Fund

How to apply:
Jefferson County residents meeting eligibility can call the automated scheduler at 502-991-8391 or visit online at

Households within 200% of the Federal Poverty Guidelines who have been economically impacted due to COVID-19.

  • In addition to documentation listed for LIHEAP, include most current Louisville Water Company bill and/or MSD bill
  • Proof of arrearage, payment plan due to arrearage, past due, or disconnect notice
  • Completed and signed Remote Processing form mentioned above

Copies of LIHEAP and Healthy at Home required documentation, along with the downloadable Family Profile form and the Remote Processing form, should be dropped off at the RCS site you select, on the day of your appointment.

Applicants will be contacted by RCS staff within 72 hours (3 business days) of the appointment time.

Payments for both LIHEAP and Healthy at Home will be made directly to the vendors (i.e. LG&E, Louisville Water Company, MSD.).

Also new this LIHEAP season, RCS is proud to administer the Home Energy Assistance program – or HEA -- offered by LG&E which provides a monthly benefit (formerly ASAP program).  Eligible residents who are active LG&E customers will be automatically enrolled to be a potential participant for the HEA when they apply for LIHEAP Fall Subsidy.

Only a portion of the applications will be selected to participate in the HEA Program.  More info can be found at

All RCS and LIHEAP offices remain closed for walk-in clients in an effort to help stem the spread of COVID-19.  Staff are serving clients remotely via phone and secure drop boxes.

For more descriptions about the drop box locations, income eligibility and other instructions, call the automated LIHEAP information line at 991-8391 or visit  Residents may also visit for more details.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size.  Clients are served on a first-come, first-served basis.

Individuals who require more information can contact Metro311 by simply dialing 311 or (502) 574-5000, email [email protected], tweet @LouMetro311, Web:, or download the free Mobile Louisville Metro 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.


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