Appointments can be scheduled for early LIHEAP registration for elderly and disabled individuals

September 22, 2017
New automated system now open to schedule appointments in advance

Home heating costs can be a large expense for families in the winter, so Louisville Metro Office of Resilience and Community Services will begin accepting pre-registration heating assistance applications on Monday, October 2, 2017. The Low Income Home Energy Assistance Program (LIHEAP) provides financial assistance to help income eligible residents pay utility bills.

Pre-registration is for Jefferson County residents who meet the following criteria: 

  • Fixed income within 130% of the federal poverty level. (e.g. for a household of four, the gross monthly income cannot exceed $2,665.00). 
  • Elderly (60 years or older) or disabled individuals receiving Social Security, SSI, pension or Black Lung benefits.

This pre-registration phase is for the LIHEAP Subsidy Program, meaning eligible residents can apply regardless of the status of their utility bills.


 Applicants must be willing to provide the following documentation:

  • Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, etc. or proof of $0 income. Note: Zero Income forms are available at the Resilience and Community Services office at 701 W. Ormsby Ave., Suite 201 as well as the six LIHEAP locations listed below or by clicking here.)
  • Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household.
  • Most current heating bill; or statement from your landlord if heating expenses are included in your rent; or statement from your utility company if you participate in a pre-pay electric program. Please bring the account number and name on the account for all heating fuel sources and electric.

Residents who meet the early registration requirements may apply for LIHEAP from Oct. 2 – Oct. 31.  Appointments are required in advance utilizing the new, automated appointment system. The toll free service is available twenty four hours a day, seven days a week.

The caller can follow the prompts to get the information needed and/or to schedule an appointment if available.  The system provides a confirmation number indicating that an appointment was successfully scheduled.

Scheduling an appointment by phone: Call 502-991-8391.

  • Choose the desired location for your appointment (the six LIHEAP office locations are listed below.)
  • Choose a date/time for your appointment
  • Record your name – say and spell your first and last names slowly and clearly
  • Enter a contact phone number
  • Enter your 12-digit LGE account number (if applicable)
  • Enter the last four digits of your Social Security number and date of birth
  • Receive your appointment confirmation number (have pen/paper ready)
  • Appointment details (location, date and time) will be repeated
  • List of documents to bring to the appointment will be given

Scheduling an Appointment On-line:
Appointments can also be made quickly and easily online at

LIHEAP applications will be completed at the time of the appointment at one of the six locations listed below. 

  • Neighborhood Place Ujima/Duvalle Education Center, 3610 Bohne Ave., 40211
  • Neighborhood Place/Bridges of Hope, 1411 Algonquin Pkwy., 40210
  • Northwest Neighborhood Place/Academy at Shawnee, 4018 W Market St., 40212
  • South Central Neighborhood Place, 4255 Hazelwood Ave., 40215
  • Newburg Community Center/East, 4810 Exeter Ave, 40218
  • Southwest Government Center/Dixie Highway location. 7219 Dixie Highway, 40258

Benefits provided by this program are paid directly to the applicant’s heating vendor.  Funds for this program will be posted on or after Nov. 6, 2017. 

For more information about this process on how to apply for LIHEAP pre-registration, please contact MetroCall 311 by simply dialing 311 or 574-5000, email [email protected], visit the website’s On Line Customer Service or Live Chat at, tweet @LouMetro311, or download the free Mobile 311 app from the website.

Income-eligible residents who do not meet the requirements for pre-registration (who are not elderly or disabled) may still apply for LIHEAP benefits beginning Nov. 6.  Appointments will be taken in advance starting Nov. 1 utilizing a new phone and on-line appointment system. Visit and search for “LIHEAP” or call 502/574-1157 for periodic updates.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with the documentation listed above as well as a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services. Residents who are homebound and who are unable to send a representative may call 502/780-7937.

LIHEAP is made possible by the United States Department of Health and Human Services and by the Kentucky Cabinet for Health and Family Services.  For more information about Louisville Metro Community Services -- visit our website at  or call 574-1157 or Community Action Kentucky at 1-800-456-3452.