Low Income Home Energy Assistance Program (LIHEAP)


COVID-19 Pandemic Update - Effective Wednesday, March 18, all six LIHEAP offices are closed for public foot traffic.  This includes the LIHEAP offices at four Neighborhood Places sites (South Central, Bridges of Hope, Ujima, and Cane Run) as well as the Newburg Community Center and the Nia Center locations.

Income residents may still apply for LIHEAP by dropping off required documenation utilizing a Drop Box on the day of your LIHEAP appointment.  See below for more details.

Low-Income Home Energy Assistance Program (LIHEAP)
Summer Cooling


LIHEAP Summer Cooling will operate from now through the end of October 31, 2020, or until funding is depleted, whichever comes first. 

Residents wishing to apply must schedule an appointment utilizing the automated appointment system. Appointments can be scheduled by phone by calling 502-991-8391 or online at louisvilleky.cascheduler.com. The toll-free service is currently open and is available twenty-four hours a day, seven days a week.

Applicants must be Jefferson County residents with a household income at or below 60% of the Kentucky State income guidelines. The LIHEAP Summer Cooling Program is separated into two components, Subsidy and Crisis, to assist with electric cost. Eligible households can apply for one or both components and participation in prior LIHEAP programs will not affect a household’s eligibility. Households must meet eligibility requirements, with a household income at or below 60% of the Kentucky median income.

The Subsidy component provides households one-time benefit ranging from $50 to $200 depending on income levels and housing category. The Crisis component is available to eligible households who demonstrate a home energy crisis situation. Crisis benefits will cover the minimum needed to alleviate the crisis not to exceed $600. Households can reapply each time they experience a crisis situation until they reached their maximum benefit.

Currently all six LIHEAP offices will remain closed to walk-in clients in accordance with CDC guidelines, therefore applicants will be required to drop off all required documentations in a secured drop box in front of the LIHEAP office selected using the appointment system.

It is advisable to gather the required documentation - which is listed in more detail below - and place it in an envelope in the drop box. Again, a copy of the required documentation is preferred but if original information is dropped off, our LIHEAP staff will return the original documentation by mail or arrangements will be made for you to pick up the original documents up from a LIHEAP staff member.

The required documentation should be dropped off at the LIHEAP site you select, the day of your appointment, at least one hour before your scheduled appointment time. You will then be contacted by LIHEAP staff within 72 hours (3 business days) of your appointment time.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size. LIHEAP clients are served on a first-come, first-served basis.

Below is a list of required documentation to drop off one hour before your scheduled appointment date and time utilizing a secure drop box in front of the LIHEAP location you select.

Failure to submit all required documentation will delay your assistance. We require the following documents:

For a downloadable flyer, click here:  (​Arabic​) (English) (Spanish)

Required LIHEAP Documentation:

  • Family Profile Form - click here 
  • Remote Processing Form - click here 
  • Social Security card(s) or official documentation with Social Security numbers for everyone living in the household (or Permanence Residence/Green Card); and
  • Most recent LG&E bill or verification from your landlord that heating expenses are included in your rent. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number and name on the account for all heating fuel sources and electric.
  • Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, etc. or proof of $0 income.

  • Proof of all household income from the previous month or proof of no income. Examples of income are:

    Check stubs for the calendar month prior to your appointment date. (These check stubs MUST show pay dates and gross income for the calendar month previous to your appointment date. If you did not receive the maximum number of checks during a month, you will need to get a verification letter from your employer stating you did not receive the maximum number.
    OR, Current SSI/Social Security Award letter or Current Food Stamp Award letter
    OR, Unemployment Check Stubs

    Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms. We cannot accept K-TAP letters or Medical Coverage Letters as proof of other income.

  • All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at the LIHEAP Drop Box locations or by clicking here.

LIHEAP Drop Boxes are available at one of these six locations listed below:

  • South Central Neighborhood Place, 4255 Hazelwood Ave., 40215
  • Neighborhood Place Ujima/Duvalle Education Center, 3610 Bohne Ave., 40211
  • Neighborhood Place/Bridges of Hope, 1411 Algonquin Pkwy., 40210
  • Newburg Community Center/East, 4810 Exeter Ave., 40218
  • Cane Run Neighborhood Place, 3410 Lees Lane, 40216
  • Nia Center, 2900 W. Broadway, 1st Floor, 40211
  • East Government Center, 200 Juneau Drive, 40243

Callers who require more information can contact Metro311 by simply dialing 311 or (502) 574-5000, email [email protected], visit the website’s On-line Customer Service at https://louisvilleky.gov/government/metro311, tweet @LouMetro311, or download the free Mobile 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.

2019-2020 Kentucky Median Guidelines

60% State Median Income

Persons In Household

Gross Monthly Income



















LIHEAP Vendor Solicitation for 2019-2020 Season
New vendors wishing to participate in the LIHEAP 2019-2020 program are required to complete documentation. Packets can be downloaded by clicking here, or picked up in person at the LIHEAP administrative office, 701 W. Ormsby, Suite 201. The office will be open Mon. - Fri., 8 a.m. to 5 p.m. and it is recommended to call first, 574-5050.


Save Money and Save Energy

Louisville Metro Resilience and Community Services and the LIHEAP team are proud to share the following “Energy Savings Tips and Information Booklet” to help you save on energy all year long.  To learn more, click here...






Need help managing your energy usage?

The WeCare Program works to help income-eligible LG&E customers lower their utility bills and provides a safer, more comfortable home. More importantly, LG&E helps customers learn how to be more efficient – whether it’s through your own energy conservation efforts, or through the installation of energy-saving devices. Eligibility requirements include:

  • LG&E and KU electric or LG&E gas customers who have lived in their home for one year with 12 months of continuous service.
  • Customer’s income must meet the guidelines of the federal government’s Low Income Heating Assistance Program (LIHEAP).
  • Home must not have received WeCare services or an On-Site Home Energy Analysis in the last three years.

Customers who meet the program’s requirements can call 1-800-356-5467 or visit lge-ku.com/wecare to sign up.

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