Are you seeking emergency rental/utility assistance?


The Financial Assistance Program generally serves households with an employment history that meet specific policy eligibility criteria. Applicants must be residents of Jefferson County. Financial assistance must be used for rent, mortgage, deposits, and utility payments. Households may only apply for assistance once in a 12 month period. The financial assistance is distributed through the Neighborhood Place sites. Refer callers to the Neighborhood Place site closest to their home address.
Area served: Jefferson County, KY
Eligibility: Household must have earned income within previous 6 months, be willing to participate in case management, and meet other eligibility criteria.
Documentation required: Picture ID, Social Security cards for all members of household, proof of income, ask for additional requirements when calling.
Service hours: Mon - Fri 8:30am - 4:30pm
Languages: Language is NOT a barrier to accessing services.
Referral procedure: To find your nearest Neighborhood Place, please click here.
Services: Mortgage Payment Assistance, Rent Payment Assistance, Rental Deposit Assistance, Utility Service Payment Assistance
Site hours: Monday - Friday 8:00 am - 5:00 pm

Enter your address and MyLouisville will find nearby city services in the following categories:

  • Garbage Icon Solid Waste Services
  • Police Badge Icon Emergency Services
  • Political Info Icon Political Info
  • House Icon General Location Info

Find your garbage, recycling, yard waste and large-item set-out dates. Sign up for large-item set out and street sweeping reminders by email and text!

The new Metro311 Reporting System and our new 311 mobile app is live!

Report Something to Us!

Call MetroCall at 311 or (502) 574-5000

No service has been selected.

No form has been selected.