Low Income Home Energy Assistance Program (LIHEAP)


Low Income Home Energy Assistance Logo

Low-Income Home Energy Assistance Program (LIHEAP)
Subsidy Phase and Early Registrations

Louisville Metro Office of Resilience and Community Services' LIHEAP Program is a federally funded program that provides financial assistance to help low-income residents pay utility bills. The Subsidy component of LIHEAP will begin November 4, 2019.

Pre-registration opportunities for the Subsidy Program will be offered during October for those residents who are on a fixed income, and who are elderly (age 60 or over) or disabled receiving social security, SSI, pension or Black Lung benefits.

Applicants must be Jefferson County residents within 130% of the federal poverty guidelines and willing to provide the documentation below. 

Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, etc. or proof of $0 income. Note: Zero Income forms are available at the Community Services office at 701 W. Ormsby Ave., Suite 201 or by clicking here.)

Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household.
Most current heating bill; or statement from your landlord if heating expenses are included in your rent; or statement from your utility company if you participate in a pre-pay electric program. Please bring the account number and name on the account for all heating fuel sources and electric.

Residents who meet the early registration requirements may apply for LIHEAP from Oct. 2 – Oct. 31.  Appointments are required in advance utilizing the new, automated appointment system. This toll-free service will open on Wednesday, September 25 and will be available twenty four hours a day, seven days a week.

The caller can follow the prompts to get the information needed and/or to schedule an appointment if available.  The system provides a confirmation number indicating that an appointment was successfully scheduled.

Scheduling an appointment by phone, beginning September 25, 2019: Call 502-991-8391.

  • Choose the desired location for your appointment (the six LIHEAP office locations are listed below.)
  • Choose a date/time for your appointment
  • Record your name – say and spell your first and last names slowly and clearly
  • Enter a contact phone number
  • Enter your 12-digit LGE account number (if applicable)
  • Enter the last four digits of your Social Security number and date of birth
  • Receive your appointment confirmation number (have pen/paper ready)
  • Appointment details (location, date and time) will be repeated
  • List of documents to bring to the appointment will be given

Scheduling an Appointment On-line beginning September 25, 2019:
Appointments can also be made at louisvilleky.cascheduler.com

LIHEAP applications will be completed at the time of the appointment at one of the six locations listed below. 

  • Neighborhood Place Ujima/Duvalle Education Center, 3610 Bohne Ave., 40211
  • Neighborhood Place/Bridges of Hope, 1411 Algonquin Pkwy., 40210
  • Northwest Neighborhood Place/Academy at Shawnee, 4018 W Market St., 40212
  • South Central Neighborhood Place, 4255 Hazelwood Ave., 40215
  • Newburg Community Center/East, 4810 Exeter Ave, 40218
  • Southwest Government Center/Dixie Highway location. 7219 Dixie Highway, 40258

Funds for applications completed at the early bird sites will be posted on or after November 4, 2019.

Click here for a downloadable flyer that you can share with eligible residents.

How to apply for LIHEAP Subsidy if you don’t qualify for pre-registration?

Residents who don’t meet the requirements for pre-registration - and who are income eligible - may still apply for LIHEAP Subsidy benefits starting November 4, 2019. Appointments must be made in advance beginning late October.  Check back on this website mid-to-late October for more details.

A representative can help you apply.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services. The representative will also need to provide the required documentation above that is required to apply for the services/programs.

Low-Income Home Energy Assistance Program (LIHEAP) – Crisis Phase
Louisville Metro Office of Resilience and Community Services' LIHEAP Crisis Program provides utility assistance to low-income residents who have received a disconnection notice from their utility service provider or a past due bill with a disconnection notice, or who have received an eviction notice from their landlord if utilities are included in their rent, or who are currently without utility services. This program will begin operation the first part of January 2020…check back later for more details.


The Low Income Home Energy Assistance Program (LIHEAP) is funded by federal grants and is a pass through block grant from the Kentucky Cabinet for Health and Family Services.

2019-20 Federal Poverty Guidelines

130% Federal Level

Persons In Household

Gross Monthly Income

















Each Additional Person

Add $479.00



LIHEAP Vendor Solicitation for 2019-2020 Season
New vendors wishing to participate in the LIHEAP 2019-2020 program are required to complete documentation. Packets can be downloaded by clicking here, or picked up in person at the LIHEAP administrative office, 701 W. Ormsby, Suite 201. The office will be open Mon. - Fri., 8 a.m. to 5 p.m. and it is recommended to call first, 574-6082.


Save Money and Save Energy

Louisville Metro Resilience and Community Services and the LIHEAP team are proud to share the following “Energy Savings Tips and Information Booklet” to help you save on energy all year long.  To learn more, click here...






Need help managing your energy usage?

The WeCare Program works to help income-eligible LG&E customers lower their utility bills and provides a safer, more comfortable home. More importantly, LG&E helps customers learn how to be more efficient – whether it’s through your own energy conservation efforts, or through the installation of energy-saving devices. Eligibility requirements include:

  • LG&E and KU electric or LG&E gas customers who have lived in their home for one year with 12 months of continuous service.
  • Customer’s income must meet the guidelines of the federal government’s Low Income Heating Assistance Program (LIHEAP).
  • Home must not have received WeCare services or an On-Site Home Energy Analysis in the last three years.

Customers who meet the program’s requirements can call 1-800-356-5467 or visit lge-ku.com/wecare to sign up.

Louisville Gas & Electric Logo


Project Warm Workshops
Project Warm's free workshops help families take control of their energy usage and learn "do-it-yourself" energy-saving tips. Free supplies will be distributed at the end of the workshop such as clear plastic/tape for windows, caulk to seal openings around windows and sealing foam.  Visit the Project Warm website for more information.  


The Low Income Home Energy Assistance Program (LIHEAP) is funded by federal grants and is a pass through block grant from the Kentucky Cabinet for Health and Family Services.