Low Income Home Energy Assistance Program (LIHEAP)

The 2021 LIHEAP Summer Cooling Program will still operate utilizing Drop Boxes.  Income residents may apply using our automated scheduler described below, and then drop off required documentation utilizing a Drop Box on the day of your LIHEAP appointment.  See below for more details.

LIHEAP Summer Cooling Assistance Enrollment Open

Louisville Metro Office of Resilience and Community Services joins with Community Action Agencies across the state to begin accepting applications for the 2021 Low-Income Home Energy Assistance Program (LIHEAP) Summer Cooling Program. This federally-funded programs is designed to help offset the cost of higher electric bills due to rising temperatures. Applications will be accepted now through October 31, 2021, or until funds are depleted.

The LIHEAP Summer Cooling Program is separated into two components, Subsidy and Crisis, to assist with electric cost. Eligible households can apply for one or both components and participation in prior LIHEAP programs will not affect a household’s eligibility. Households must meet eligibility requirements, with a household income at or below 150% of the Kentucky median income

The Subsidy component provides households a one-time benefit ranging from $100 to $400 depending on income levels and housing category. The Crisis component is available to eligible households who demonstrate a home energy crisis situation. Crisis benefits will cover the minimum needed to alleviate the crisis not to exceed $600. Households can reapply each time they experience a crisis situation until they reached their maximum benefit.

How to apply?

Schedule a drop off appointment in advance at one of the seven LIHEAP Drop Boxes. Appointments can be scheduled by phone by calling 502-991-8391 or online at louisvilleky.cascheduler.com. The toll-free service is currently open and is available twenty-four hours a day, seven days a week.
Applicants will be assessed for both the Subsidy and Crisis programs and may receive benefits from both programs if eligible.

LIHEAP required documentation, along with the downloadable LIHEAP Family Profile form and the LIHEAP Application should be dropped off at the LIHEAP site you select, on the day of your appointment.

Applicants will then be contacted by LIHEAP staff within 72 hours (3 business days) of the appointment time.

Required documentation to drop off includes:

• Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household.
• Proof of all household’s (all members) income from the preceding month. All individuals 18 or over in the household with no income -- and no way to document that status such as a Food Stamp Award letter -- must have a Proof of No Income Form completed prior to applying for benefits. These forms are available at the LIHEAP Drop Box locations or online at louisvilleky.gov/LIHEAP.
• Most current electric bill, or statement from your landlord if electric expenses are included in your rent. 

For more descriptions about the drop box locations, income eligibility and other instructions, call the automated LIHEAP information line at 991-8391 or visit www.louisvilleky.cascheduler.com.  Residents may also visit https://louisvilleky.gov/LIHEAP for more details.

Individuals who require more information can contact Metro311 by simply dialing 311 or (502) 574-5000, email [email protected], tweet @LouMetro311, Web: loiusvilleky.gov/tell311, or download the free Mobile Louisville Metro 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.

Community Action Kentucky administers LIHEAP in partnership with the Kentucky Cabinet for Health and Family Services who receive the funding as a pass-through block grant from the U.S. Department of Health and Human Services. More information about LIHEAP and a listing of LIHEAP outreach offices can be found at the Community Action Kentucky website at www.CAPKY.org.

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Save Money and Save Energy

Louisville Metro Resilience and Community Services and the LIHEAP team are proud to share the following “Energy Savings Tips and Information Booklet” to help you save on energy all year long.  To learn more, click here.

Need help managing your energy usage?

The WeCare Program works to help income-eligible LG&E customers lower their utility bills and provides a safer, more comfortable home. More importantly, LG&E helps customers learn how to be more efficient – whether it’s through your own energy conservation efforts, or through the installation of energy-saving devices. Eligibility requirements include: LG&E and KU electric or LG&E gas customers who have lived in their home for one year with 9 months of continuous service. Customer’s income must meet the guidelines of the federal government’s Low Income Home Energy Assistance Program (LIHEAP). Home must not have received WeCare services or an On-Site Home Energy Analysis in the last three years. Renters must have their landlord sign a consent form to participate. Customers who meet the program’s requirements can call 1-800-356-5467 or visit lge-ku.com/wecare to sign up.