Low Income Home Energy Assistance Program (LIHEAP)

Remote Processing Forms - Attn:  LIHEAP applicant.  Be sure to download, sign and complete the Remote Processing Form and Family Profile Form which are also found at Drop Boxes.

COVID-19 Pandemic Update - All six LIHEAP offices are closed for public foot traffic.  This includes the LIHEAP offices at four Neighborhood Places sites (South Central, Bridges of Hope, Ujima, and Cane Run) as well as the Newburg Community Center and the Nia Center locations.

Income residents may still apply for LIHEAP by dropping off required documenation utilizing a Drop Box on the day of your LIHEAP appointment.  See below for more details.


	Low-Income Home Energy Assistance Program (LIHEAP) Subsidy Component
	and new Healthy at Home Utility Assistance Program

Low-Income Home Energy Assistance Program (LIHEAP) 2021 Spring Subsidy

The LIHEAP Spring Subsidy Component will run from May 3- June 30, 2021, or until available funds have been expended, whichever comes first.

To apply, residents must schedule an appointment utilizing the automated appointment system.  Appointments can be scheduled by phone by calling 502-991-8391 or online at louisvilleky.cascheduler.com.  The toll-free service is currently open and is available twenty-four hours a day, seven days a week.

Click here for a downloadable flyer.

Applicants for the Spring LIHEAP must be residents of Jefferson County with a household income at or below 150 percent of the federal poverty guidelines (e.g. for a household of four, the gross monthly income cannot exceed $3,313.00). 

This program assists with electric/gas (LG&E) or other energy utilities, (or rent, if utilities are included).  Residents can apply regardless of the status of their utility bills.

The benefit amount awarded is based on an individual’s income and primary fuel type. Benefits are paid directly to the primary fuel vendor.

Copies of LIHEAP documentation, along with the downloadable Family Profile form and the Remote Processing form, should be dropped off at the LIHEAP site you select, on the day of your appointment.  Applicants will then be contacted by LIHEAP staff within 72 hours (3 business days) of the appointment time.

Required documentation to drop off includes:

  • Proof of Social Security Number or Permanent Residence card (Green Card) for each member of the household or proof of no income.  Note: Zero Income forms are available at the LIHEAP Drop Box locations or by clicking here.

  • Proof of all household’s (all members) income from the preceding month.
  • Most current heating bill, statement from your landlord if heating expenses are included in your rent, statement from utility company if you participate in a Pre-Pay Electric Program.
  • The account number and name on the account for main heating fuel sources and electric bill.

There are seven LIHEAP locations with Drop Boxes for the 2021 LIHEAP Crisis program

  • South Central Neighborhood Place located at 4255 Hazelwood Avenue, 40215
  • Neighborhood Place Ujima located at 3610 Bohne Avenue, 40211
  • Bridges of Hope Neighborhood Place located at 1411 Algonquin Parkway, 40210
  • Newburg Community Center located at 4810 Exeter Avenue, 40218
  • Cane Run Neighborhood Place, located at 3410 Lees Lane, 40216
  • Nia Center, 2900 W. Broadway, located at 1st floor, 40211
  • East End Drop Box, located in Metro Police 8th division lobby, 2927 Goose Creek Rd., Suite 101, 40241

Individuals who are unable to apply for this program own their own may send an authorized representative to drop off required documentation their behalf with a note including the applicant’s name, address, phone number, and the name of the designated representative. Residents who are homebound and who are unable to designate a representative to drop off documenation on their behalf may call 502/780-7937.

All Office of Resilience and Community Services and Neighborhood Place offices remain closed for walk-in clients in an effort to help stem the spread of COVID-19.  Staff are serving clients remotely via phone, secure drop boxes and email communication.

For more descriptions about LIHEAP income eligibility and other instructions, call the automated LIHEAP information line at 991-8391 or visit www.louisvilleky.cascheduler.com.

Individuals who require more information can contact Metro311 by simply dialing 311 or (502) 574-5000, email [email protected], visit the website’s On-line Customer Service at https://louisvilleky.gov/government/metro311, tweet @LouMetro311, or download the free Mobile 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.

LIHEAP is made possible by the United States Department of Health and Human Services and is a pass-through block grant from the Kentucky Cabinet for Health and Family Services, which contracts with Community Action Agencies across the state. Louisville Metro Office of Resilience and Community Services serves as the administering agency of Louisville Metro Community Action Partnership. For more information about Community Services, visit our website: https://louisvilleky.gov/government/resilience-and-community-services or call 574-1157 (TDD available at Metro311– 574-5000); or Community Action Kentucky at 1-800-456-3452.

Income Guidelines
2021-2021 LIHEAP 150%

Persons In Household

Gross Monthly Income

















Each addl’ person

Add $568.00

LIHEAP Vendor Solicitation for 2020-2021 Season
New vendors wishing to participate in the LIHEAP 2020-2021 program are required to complete documentation. Packets can be downloaded by clicking
here, or arrangements can be made to pick up in person by calling 502-574-6122.


Save Money and Save Energy








Louisville Metro Resilience and Community Services and the LIHEAP team are proud to share the following “Energy Savings Tips and Information Booklet” to help you save on energy all year long.  To learn more, click here.


Need help managing your energy usage?

The WeCare Program works to help income-eligible LG&E customers lower their utility bills and provides a safer, more comfortable home. More importantly, LG&E helps customers learn how to be more efficient – whether it’s through your own energy conservation efforts, or through the installation of energy-saving devices. Eligibility requirements include:

  • LG&E and KU electric or LG&E gas customers who have lived in their home for one year with 9 months of continuous service.
  • Customer’s income must meet the guidelines of the federal government’s Low Income Heating Assistance Program (LIHEAP).
  • Home must not have received WeCare services or an On-Site Home Energy Analysis in the last three years.
  • Renters must have their landlord sign a consent form to participate.

Customers who meet the program’s requirements can call 1-800-356-5467 or visit lge-ku.com/wecare to sign up.





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