Low Income Home Energy Assistance Program (LIHEAP)


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Low-Income Home Energy Assistance Program (LIHEAP)
Crisis Phase 

As of March 7, 2018, the LIHEAP program has ended for this season.   Funding has been depleted for this season and the program has been closed.  If you had a LIHEAP appointment scheduled for this week, that appointment has now been cancelled as there is no funding available for assistance.

Residents who are currently in need of utility assistance are encouraged to call their local Community Ministry or Neighborhood Place.  Call Metro United Way’s 2-1-1 help referral service or MetroCall 311 to locate the nearest site.  

Residents who are currently disconnected from services with their utility provider can walk into any of the six LIHEAP locations now through March 16, Monday through Thursday, 8:30 - 10:30 a.m. and from 1:30 - 3:30 p.m. and will be seen upon availability.  No LIHEAP funding will be allocated for these disconnected households, but staff will contact LG&E to see if clients are eligible for payment arrangements.

Starting March 19 through March 30, those individuals who have been disconnected can walk into one of these three LIHEAP locations: Newburg Community Center, South Central Neighborhood Place and Ujima Neighborhood Place.  The same hours and criteria listed above apply.  Again, call Metro United Way’s 2-1-1 help referral service or MetroCall 311 to locate the nearest site.  

Save Money and Save Energy

Louisville Metro Resilience and Community Services and the LIHEAP team are proud to share the following “Energy Savings Tips and Information Booklet” to help you save on energy all year long.  To learn more, click here...






Need help managing your energy usage?

The WeCare Program works to help income-eligible LG&E customers lower their utility bills and provides a safer, more comfortable home. More importantly, LG&E helps customers learn how to be more efficient – whether it’s through your own energy conservation efforts, or through the installation of energy-saving devices. Eligibility requirements include:

  • LG&E and KU electric or LG&E gas customers who have lived in their home for one year with 12 months of continuous service.
  • Customer’s income must meet the guidelines of the federal government’s Low Income Heating Assistance Program (LIHEAP).
  • Home must not have received WeCare services or an On-Site Home Energy Analysis in the last three years.

Customers who meet the program’s requirements can call 1-800-356-5467 or visit lge-ku.com/wecare to sign up.

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Project Warm Workshops
Project Warm's free workshops help families take control of their energy usage and learn "do-it-yourself" energy-saving tips. Free supplies will be distributed at the end of the workshop such as clear plastic/tape for windows, caulk to seal openings around windows and sealing foam.  Visit the Project Warm website for more information.  


The Low Income Home Energy Assistance Program (LIHEAP) is funded by federal grants and is a pass through block grant from the Kentucky Cabinet for Health and Family Services.