Low-Income Home Energy Assistance Program (LIHEAP)
Subsidy Phase 

Louisville Metro Community Services' LIHEAP Program is a federally funded program that provides financial assistance to help low-income residents pay utility bills. The Subsidy component of LIHEAP operates Nov. 4 – Dec. 13, 2019.

Residents are required to make an appointment in advance to apply.

Appointments can be made with our 24- Hour Automated Phone and On-Line Appointment System. 

Scheduling an appointment by phone:
Call 502-991-8391.

Choose the desired location for your appointment (the six office locations are listed below...)

Scheduling an Appointment On-line:

• Choose a date/time for your appointment
• ​Record your name – say and spell your first and last names slowly and clearly
• Enter a contact phone number
• Enter your 12-digit LGE account number (if applicable)
• Enter the last four digits of your Social Security number and date of birth
• Receive your appointment confirmation number (have pen/paper ready)
• Appointment details (location, date and time) will be repeated
• List of documents to bring to the appointment will be given

Appointments can also be made at louisvilleky.cascheduler.com.

The Online Appointment Scheduling website allows you to do the following:

• View a list of documents to bring.
• View the list of service locations with addresses.
• Receive a confirmation email with the date, time, and location.

Applicants must be Louisville Metro/Jefferson County residents with a household income at or below 130 percent of the federal poverty guidelines. For the Subsidy Component of LIHEAP, residents can apply regardless of the status of their utility bills.

Applicants must also provide the following documentation at the time of their appointment.

• Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, etc. or proof of $0 income. Note: Zero Income forms are available at the Office of Resilience and Community Services office at 701 W. Ormsby Ave., Suite 201 or by clicking here.) 
• Proof of Social Security number for each member of the household.
• Most current heating bill; or statement from your landlord if heating expenses are included in your rent; or statement from your utility company if you participate in a pre-pay electric program. Please bring the account number and name on the account for main heating fuel sources and electric.

A representative can help you apply.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle their application for services. The representative will also need to provide the required documentation above that is required to apply for the services/programs.

Locations

• Northwest Neighborhood Place/Academy at Shawnee, 4018 W Market St., 40212
• South Central Neighborhood Place, 4255 Hazelwood Ave., 40215
• Neighborhood Place Ujima/Duvalle Education Center, 3610 Bohne Ave., 40211
• Neighborhood Place/Bridges of Hope, 1411 Algonquin Pkwy., 40210
• Newburg Community Center/East, 4810 Exeter Ave., 40218
• Southwest Government Center/Dixie Highway location. 7219 Dixie Highway, 40258

 

Low-Income Home Energy Assistance Program (LIHEAP) – Crisis Phase
Louisville Metro Office of Resilience and Community Services' LIHEAP Crisis Program provides utility assistance to low-income residents who have received a disconnection notice from their utility service provider or a past due bill with a disconnection notice, or who have received an eviction notice from their landlord if utilities are included in their rent, or who are currently without utility services. This program will begin operation the first part of January 2020…check back later for more details.

 

The Low Income Home Energy Assistance Program (LIHEAP) is funded by federal grants and is a pass through block grant from the Kentucky Cabinet for Health and Family Services.

2018-19 Federal Poverty Guidelines
130% Federal Level
Persons In Household	Maximum Gross Monthly Income
1	$1,354.00
2	$1,832.00
3	$2,311.00
4	$2,790.00
5	$3,269.00
6	$3,748.00
7	$4,227.00
8	$4,705.00
Each Additional Person	Add $479.00

 

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Save Money and Save Energy

Louisville Metro Resilience and Community Services and the LIHEAP team are proud to share the following “Energy Savings Tips and Information Booklet” to help you save on energy all year long.  To learn more, click here...

 

 

 

 

 

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Need help managing your energy usage?

The WeCare Program works to help income-eligible LG&E customers lower their utility bills and provides a safer, more comfortable home. More importantly, LG&E helps customers learn how to be more efficient – whether it’s through your own energy conservation efforts, or through the installation of energy-saving devices. Eligibility requirements include: LG&E and KU electric or LG&E gas customers who have lived in their home for one year with 12 months of continuous service. Customer’s income must meet the guidelines of the federal government’s Low Income Heating Assistance Program (LIHEAP). Home must not have received WeCare services or an On-Site Home Energy Analysis in the last three years. Customers who meet the program’s requirements can call 1-800-356-5467 or visit lge-ku.com/wecare to sign up.

 

Project Warm Workshops
Project Warm's free workshops help families take control of their energy usage and learn "do-it-yourself" energy-saving tips. Free supplies will be distributed at the end of the workshop such as clear plastic/tape for windows, caulk to seal openings around windows and sealing foam.  Visit the Project Warm website for more information.  

 

The Low Income Home Energy Assistance Program (LIHEAP) is funded by federal grants and is a pass through block grant from the Kentucky Cabinet for Health and Family Services.