Covid-19 Information & Resources

As of June 2021, our Office of Resilience and Community Services and Neighborhood Place sites are reopened for face-to-face services.  Appointments are required in advance for many services.  Read more.

As our community navigates the challenges posed by the COVID-19 pandemic, Louisville Metro Office of Resilience and Community Services and Neighborhood Place are resources for those who have been economically impacted and need help

    1) The LIHEAP Summer Cooling operates through October 31, 2021 or until funding has been depleted, whichever comes first.  The program is separated into two components:  the Subsidy and Crisis component. Learn more.

    2) Starting July 19, 2021, a new round of Louisville Metro LG&E Assistance is available for eligible residents who have been financially impacted by the COVID-19 pandemic.  Learn more.

    If you're behind on your Louisville Water Company or Louisville MSD bill due to the pandemic, assistance is available! Apply at or visit your local community ministry. Call 211 to locate your nearest ministry.  Read more.
    As Friday,  September 3, 2021, appointments for the Eviction Prevention/Rental Assistance program via Neighborhood Place are full.   Starting November 1, 2021 please check back with the automated scheduler at 502/308-3344, visit to see if more appointments have been added.  
    If you are need of rental assistance due to being financially impacted by COVID-19,  please visit and/or contact your local Community Ministry.  Call Metro United Way's 2-1-1 to locate the ministry nearest you, or visit to locate the ministry nearest you.
    These resources -- include assistance programs, testing sites and vaccine information -- are available thanks to a combination of local and state government programs, non-profit agencies, service providers, and more. We will work to continually update the information as more opportunities come on line or additional needs arise. Click here.
    Louisville Metro Government, in partnership with The Louisville Housing and Opportunities Micro-Enterprise Community Development Loan Fund (LHOME) has launched a no-cost Financial Navigator Program. You can receive assistance and guidance over the phone to help you manage the financial impact of COVID-19.  Click here for more details.

Enter your address and MyLouisville will find nearby city services in the following categories:

  • Garbage Icon Solid Waste Services
  • Police Badge Icon Emergency Services
  • Political Info Icon Political Info
  • House Icon General Location Info

Find your garbage, recycling, yard waste and large-item set-out dates. Sign up for large-item set out and street sweeping reminders by email and text!

The new Metro311 Reporting System and our new 311 mobile app is live!

Report Something to Us!

Call MetroCall at 311 or (502) 574-5000

No service has been selected.

No form has been selected.