Covid-19 Information & Resources


As of March 17, 2020, our facilities are temporarily closed to the public to help stem the spread of COVID-19. Please contact our staff by phone for information and assistance.

As our community navigates the challenges posed by the COVID-19 pandemic, Louisville Metro Office of Resilience and Community Services and Neighborhood Place are resources for those who have been economically impacted and need help

  • UTILITY ASSISTANCE
    • The LIHEAP Crisis Phase operates Jan. 4 - April 15, 2021 or until funding has been depleted, whichever comes first This year’s Crisis Program will allow residents receiving a current utility bill with a past due amount and residents receiving a disconnect notice to apply for assistance. Learn more:
    • The Louisville Government Metro Council has dedicated funding to alleviate utility debt to Louisville Gas & Electric up to $1,000 per household owed during the months of March - October 2020. Neighborhood Place will begin to take applications for this assistance on January 25, 2021. Details on how to apply can be found here.
    • Assistance for Louisville Water and MSD will be available directly through their customer service portals. Check back here or visit their websites after January 25 for more information.
  • RENT ASSISTANCE
    As of February 15, 2021, Resilience and Community Services will start accepting new appointments for those in need of rental assistance because of financial hardship resulting the COVID-19 pandemic.  Call our automated scheduler at 502/308-3344, visit louisvilleky.gov/neighborhoodplace or 
    click here for additional details.   Flyer is also available in Spanish, French and Arabic. (Información de asistencia de alquiler) (Informations sur l'assistance au loyer) (معلومات المساعدة في الإيجار)
  • COVID-19 COMMUNITY RESOURCES
    These resources -- include assistance programs, testing sites and vaccine informaton -- are available thanks to a combination of local and state government programs, non-profit agencies, service providers, and more. We will work to continually update the information as more opportunities come on line or additional needs arise. Click here.
  • FREE FINANCIAL NAVIGATOR PROGRAM
    Louisville Metro Government, in partnership with The Louisville Housing and Opportunities Micro-Enterprise Community Development Loan Fund (LHOME) has launched a no-cost Financial Navigator Program. You can receive assistance and guidance over the phone to help you manage the financial impact of COVID-19.  Click here for more details.

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