Covid-19 Information & Resources

As of March 17, 2020, our facilities are temporarily closed to the public to help stem the spread of COVID-19. Please contact our staff by phone for information and assistance.

As our community navigates the challenges posed by the COVID-19 pandemic, Louisville Metro Office of Resilience and Community Services and Neighborhood Place are resources for those who have been economically impacted and need help

    • The LIHEAP Crisis Phase operates Jan. 4 - April 15, 2021 or until funding has been depleted, whichever comes first This year’s Crisis Program will allow residents receiving a current utility bill with a past due amount and residents receiving a disconnect notice to apply for assistance. Learn more:
    • The Louisville Government Metro Council has dedicated funding to alleviate utility debt to Louisville Gas & Electric up to $1,000 per household owed during the months of March - October 2020. Neighborhood Place will begin to take applications for this assistance on January 25, 2021. Details on how to apply can be found here.
    • Assistance for Louisville Water and MSD will be available directly through their customer service portals. Check back here or visit their websites after January 25 for more information.
    As of February 15, 2021, Resilience and Community Services will start accepting new appointments for those in need of rental assistance because of financial hardship resulting the COVID-19 pandemic.  Call our automated scheduler at 502/308-3344, visit or 
    click here for additional details.   Flyer is also available in Spanish, French and Arabic. (Información de asistencia de alquiler) (Informations sur l'assistance au loyer) (معلومات المساعدة في الإيجار)
    These resources -- include assistance programs, testing sites and vaccine informaton -- are available thanks to a combination of local and state government programs, non-profit agencies, service providers, and more. We will work to continually update the information as more opportunities come on line or additional needs arise. Click here.
    Louisville Metro Government, in partnership with The Louisville Housing and Opportunities Micro-Enterprise Community Development Loan Fund (LHOME) has launched a no-cost Financial Navigator Program. You can receive assistance and guidance over the phone to help you manage the financial impact of COVID-19.  Click here for more details.

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