Report a Pothole or other city services issue

Three ways to report potholes

  1. Click here to use our easy online form.
  2. Use Twitter by including the hashtag #502pothole and the location of the hole in any tweet.
  3. Call MetroCall 311 or 574-5000. You may also email them at 

Reporting other issues

Using MetroCall Online is easy! Just choose a problem from the drop-down menu, describe the problem in detail, and enter the address of the problem. On the second page, you'll be asked to enter your contact information incase Public Works needs to get in touch with you to clarify any questions.

Click here to access other online reporting issues to us.

Please note that if you do not have an exact address for problem, using the online reporting tool may not be the best option. In this case, call MetroCall at 311 or 502-574-5000 and report the problem to one of the operators.

Download our 311 mobile app, which is location-based, and report an issue on the go.  Learn more here.