Privacy Statement

Your privacy and security are our highest priority. The Louisville Metro Government collects only the personal information necessary to provide enhanced services to our citizens and customers. Please note that all non-exempt information collected by the Louisville Metro Government web site may be subject to public disclosure under KRS 61.870 et.seq., the Kentucky Open Records Act. However, public records containing information of a personal nature are protected from disclosure by the personal privacy exemption of state law where the public discloser thereof would constitute a clearly unwarranted invasion of person privacy. Personal data in our possession is maintained and used in ways that respect individual privacy.

Depending on the situation, we may collect the following information about visitors to our website:

  • Domain name, but not the e-mail address.
  • E-mail addresses of those who communicate with us via e-mail.
  • Aggregate information about which pages consumers access or visit.
  • Information volunteered by the consumer, such as survey information.

This information is used only to improve the scope and content of the city’s services on the Internet. 

Louisville Metro Government Information Sharing

The Louisville Metro Government website will not release personal information to third parties except as required by law. We will not provide, rent or sell personal information to third parties for marketing programs or any other purpose. State law restricts the use of personally identifiable information for commercial purposes.

Louisville Metro Government and Internet Cookies

Cookies are short and simple text files stored on your computer by Internet websites to help identify users and enhance customer service. Louisville Metro Government websites may use cookies to customize and personalize your service transactions with city agencies. Cookies do not compromise your privacy or security. Using web browser settings, you can refuse the cookies or delete the cookie file from your computer by using any of the widely available methods.

The Louisville Metro Government Security Notice

The Louisville Metro Government website uses the Secure Sockets Layer (SSL) protocol to safeguard your sensitive personal information. Using this widely accepted form of encryption, your transaction is secured from your personal computer to the Louisville Metro Government website computer processing your request. The Louisville Metro Government website processing computers are located behind a secure firewall.

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