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The mission of the Office of Performance Improvement is to coach, consult and train Louisville Metro Government to achieve operational excellence. 

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OPI is the planning and improvement function within Louisville Metro Government. We focus on working with departments to create customized solutions for better service delivery.

Our consultants use industry-leading practices to:

  • Develop and coordinate strategies across Louisville Metro Government
  • Lead cross-functional teams dedicated to increasing efficiency and eliminating waste
  • Create a data-driven culture focused on continuous improvement
  • Train employees in Lean and Six Sigma and other topics like project management and data analysis 





What Works Cities provides certifications to cities who “build the most well-managed local governments possible."

In April 2019, Louisville improved their certification status from silver to gold, marking our continued progress in improving our operations across the government.

Read more about it here!





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The new Metro311 Reporting System and our new 311 mobile app is live!

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Call MetroCall at 311 or (502) 574-5000

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