Locate Services

To find information on services in Jefferson County and the surrounding area, contact the  Helpline at 2-1-1 (provided through Metro United Way). If 2-1-1 does not work on your phone use: 1-877-566-4968.) You can visit 2-1-1 online and search the database.

To find information about Metro Government services, or report a problem contact MetroCall, at 3-1-1 or visit MetroCall on the Louisville Metro Government website. 

Assistance may also be accessed through:

Resilience and Community Services
(502) 574-4377
701 W Ormsby Avenue, Suite 201
Louisville, KY 40203
8:00 AM to 5:00 PM Monday-Friday 

Metro Call at 3-1-1 to locate your Neighborhood Place.

Enter your address and MyLouisville will find nearby city services in the following categories:

  • Garbage Icon Solid Waste Services
  • Police Badge Icon Emergency Services
  • Political Info Icon Political Info
  • House Icon General Location Info

Find your garbage, recycling, yard waste and large-item set-out dates. Sign up for large-item set out and street sweeping reminders by email and text!

The new Metro311 Reporting System and our new 311 mobile app is live!

Report Something to Us!

Call MetroCall at 311 or (502) 574-5000

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