Language Access


What is Language Access?
Language access is the practice of ensuring that individuals with Limited English Proficiency (LEP) or who are Deaf or Hard of Hearing can communicate effectively to participate in programs and receive services.

Free Chat Multiple vector and pictureWhat does it mean to interpret? An interpreter is someone who converts an oral or signed message from one language to another. It is spoken or signed.

Free Document Translation vector and pictureWhat does it mean to translate? A translator is someone who converts a written text to another language, in writing. 

Why Is Language Access Important?

Language access can help ensure that Limited English proficient individuals have reasonable access to services and resources, all while reducing organizational barriers and promoting inclusivity. This can be especially important in situations where individuals rely on services and resources for essential needs.


printable i-speak cards

Language Access Program 

Louisville Metro Government (LMG) is committed to making its programs, goods, services, and community engagement available to everyone, regardless of their English proficiency. As residents, workers, or visitors who contribute to the vibrancy of Louisville Metro, Limited English Proficient (LEP) individuals are entitled to meaningful access to all city services. These individuals are referred to as being limited in their ability to speak, read, write, or understand English. As a recipient of federal funds, LMG is required by Title VI of the Civil Rights Act of 1964 to plan for and provide LEP individuals with meaningful access to city services, programs, and activities. 

Through the Language Access Plan, residents can:

  • Receive translation or a translation notice of vital documents in the City’s largest identified LEP language.
  • Be assured LMG staff and employees have access to I Speak posters/signs in our top identified languages.
  • Be assured LMG staff and employees have access to LMG’s Language Access Policy and Plan.
  • Be assured that LMG staff receive relevant training to work with LEP individuals. 

Language Access Comment Form 

Deaf/HoH card

We are committed to ensuring language access and encourage community members to submit any comments or feedback. If you feel you have been denied and/or restricted access to Louisville Metro Government services, benefits, or programs on the basis of your language, the Office for Immigrant Affairs would like to offer you an opportunity to provide comments/feedback. You may click on the language access comment form link below (available in English, Spanish, and Somali), follow the instructions on the form and submit to our Language Access Coordinator.


MonicaDr. Monica Lakhwani, Language Access Coordinator

Serving as a staff liaison with populations that speak languages other than English and working with partners to ensure language access. This includes printed information in top identified languages as well as interpretation services access.

Email: [email protected] 




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