A single intake and assessment process that is driven by the simple goal that no client will be asked to repeat a piece of information. At the time of intake a worker collects all the information that the provider agencies generally need, though later the client may be required to verify or provide additional information. Click to view the Intake Form
A common release form, or "Consent to Release Information" form, allows workers to communicate, within the law, regarding the goals, plans, and progress of a client or family and to have the workers, not the client, make the necessary adaptations to facilitate coordination of services. This is particularly beneficial when a crisis occurs, as the client has access to a number of professionals who are in positions to help, rather than waiting until a specific staff person is available. Click to view the Release of Information Consent Form.
A team approach is central to Neighborhood Place. Workers select and design ways they can enhance each other’s functions through a team effort. Because communication between service providers occurs up front, workers are able to set priorities with a clear understanding of their colleagues’ activities. The result is a significant reduction of duplication and counter-productivity.
A community focus is what sets Neighborhood Place apart. Neighborhood Place is unique in that it targets the total population of Jefferson County. In addition, each center is guided by a Community Council that largely is made up of past or current clients and people who live or work in the service area.
A new service delivery model, Neighborhood Place is of greatest benefit to the client. Because agencies are not competing with one another, they are positioned to maximize every resource available to them. Client satisfaction surveys consistently show that more than 90% of clients would return or recommend Neighborhood Place to a friend. Neighborhood Place’s customer-friendly approach really works.