COVID Assistance Programs

As our community navigates the challenges posed by the COVID-19 pandemic, Neighborhood Place is a resource for those who have been economically impacted and need help. In 2020, we provided more than $10 million in rent assistance to over 4,000 Louisville households through the CARES Eviction Prevention Program.


RENT ASSISTANCE - No Appointments Currently Available (Información de asistencia de alquiler) (Informations sur l'assistance au loyer) (معلومات المساعدة في الإيجار)

As of March 2nd, 2021, the Rent Assistance Program through Neighborhood Place received over 5,000 appointment requests. We are unable to schedule more appointments until additional funding becomes available. Check back to this page for updates. If you are in urgent need of assistance, go to STOPMYEVICTION.ORG 

(Los nombramientos están llenos debido a la financiación. Vuelve después del de Abril para conocer las actualizaciones. Si necesita ayuda urgente, haga clic aquí.) (Les nominations sont complètes en raison du financement. Revenez après le 5 avril pour les mises à jour. Si vous avez besoin d'une aide urgente, cliquez ici.) (ممتلئة بسبب التمويل. تحقق مرة أخرى بعد 5 أبريل للحصول على التحديثات. إذا كنت بحاجة إلى مساعدة عاجلة ،اضغط هناا.)

The Rent Assistance Program is funded by the U.S. Treasury and pays up to 15 months rent, including rent owed back to April 2020. To be eligible for this program, you must reside in Jefferson County, suffer financial hardship due to the COVID-19 pandemic, be at risk for homelessness or housing instability, and have household income at or below 80% area median income. Renters receiving a subsidy are eligible for assistance with their portion.

Schedule Appointment

To apply, first schedule an appointment either by clicking the button above or call the automated scheduler at 502-308-3344. Once you have an appointment, you can apply online (see below) OR return your application form and necessary documents in person. This appointment is to submit your application and documents. This is not an appointment for a phone call.

Step by step
Drop Box Locations
RENT ASSISTANCE FORMS

The application form, Landlord/Tenant Agreement, Landlord W9, and additional family profile page (if needed) will be provided at the Neighborhood Place drop box. If you prefer to print and complete ahead of time, forms are available here: 

Rent Assistance Application
Rent Assistance
Application
 
Landlord/Tenant Agreement
Landlord/​​​​​Tenant Agreement
 
 
Landlord W9
Landlord W9​
​​​​​
 
Additional Family Member Profile
Add'l Family
Member Profile
(if more than 3) 
PDF
Self-Attestation Income
(if applicable)

The Landlord/Tenant Agreement needs to be signed and completed by both parties.  The terms of this agreement are state and federal requirements.  If you have your landlord's email address, you can use the button below to sign your portion and send it to your landlord. You will receive a pdf copy once both parties have completed it. The Neighborhood Place will NOT receive a copy. If you apply online, you will need to attach the completed copy

Send Agreement to Landlord

APPLY ONLINE

You have the option to submit your application online instead of going to the Neighborhood Place Drop Box. You must still schedule your appointment before applying. Applications sent without a scheduled appointment will not be processed. Once you have a confirmed appointment, use the button below to complete the application form and securely submit your documents. 

**Documents to have ready before starting online application.**

  1. Photo IDs for all adults in household;
  2.  Social security number for all members of the household (or proof of age if under 2);
  3. Proof of income:  a filed 2020 Form 1040 or 1040-SR; OR employment or Social Security income for the prior 2 months; OR if your household had zero income from employment or Social Security, you can indicate on this application. The Self-Attestation of Income form (available above) is acceptable if self-employed or otherwise unable to provide proof of earned income;
  4. Copy of current lease; OR complete the Rental Agreement (pg 3 of the Landlord/Tenant Agreement);
  5. Past-due rent notice, if owed;
  6. Landlord/Tenant Agreement Form (see details above) 
  7. Landlord form W9: A copy of the completed form; OR provide your landlord's email address so they can submit directly to Neighborhood Place.

The online application has space to enter up to 6 household members, including yourself. Click on a name field to begin entering an individual and the other fields will open. If you have more than 6 in your household, you will need to complete an additional household member form after you submit your application. That form is available here.

Submit Rent Application Online

 

CHECK THE STATUS OF YOUR APPLICATION

Please allow us 5 business days after your appointment date to process your application. If you are still waiting for the status of your application after a week, contact us using the button below. You may also use this form to indicate if you experience technical issues with the online application.

Check Rent Application Status

MORTGAGE RESOURCES

The Kentucky Homeownership Protection Center has resources for residents who are currently delinquent or in danger of becoming delinquent on their home loans. Visit protectmykyhome.org 


LG&E UTILITY ASSISTANCE

(Appointments ARE Available)

The Metro COVID-19 Utility Relief Funds are designated for Jefferson County residents with an active LG&E account with a past due amount. The arrearage must have occurred from March 16, 2020 through March 31, 2021. Customers need to attest that they had a financial hardship due to the pandemic.

Metro-funded LG&E Utility Assistance is also available through the Community Ministries. 

If you receive this assistance from Neighborhood Place, you are ineligible for the same funds through the Ministries and vice versa.

Schedule LG&E Assistance Appointment

To apply, first schedule an appointment either by clicking the button above or call the automated scheduler at 502-977-6636. Once you have an appointment, apply online (see below) OR return your application form and necessary documents in person using the drop box at the Neighborhood Place you selected. All required documents must be submitted together by the scheduled appointment time. The application form and additional family profile page (if needed) will be provided at the Neighborhood Place drop box. If you wish to print and complete ahead of time, the forms are available here: 

LG&E Utility Assistance Application
LG&E Utility
Assistance Application
Additional Family Member Profile
Add'l Family
Member Profile

APPLY ONLINE

You must schedule your appointment before applying. Applications sent without a scheduled appointment will not be processed. Once you have a confirmed appointment, use the button below to complete the application form and securely submit your documents. All required documents must be submitted with the application.

**Documents to have ready before starting online application.**

  1. Photo IDs for all adults in household; and
  2.  Social security number for all members of the household (or proof of age if under 2)
Apply Online LG&E Assistance

CHECK THE STATUS OF YOUR APPLICATION

If you are waiting for the status of your assistance application and it has been at least a week since you applied, you can contact us for an update using the button below. You can also use this form to let us know if you experienced any technical issues with the online application.

Check Status LG&E Assistance


WATER ASSISTANCE

Louisville Water Company is providing direct assistance to their customers. Apply online using the self-service portal at LouisvilleWater.com/MetroReliefPortal


LIHEAP

LIHEAP, the Low Income Home Energy Assistance Program, is administered through the city's Office of Resilience and Community Services. Check here for eligibility and how to apply.

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