Our Story

Your customer service for 25 years!


customer service


For more than 25 years, MetroCall 311 has been the city's customer service center.

Feel free to request services, offer suggestions, ask questions, share opinions, register complaints, and pass on compliments.

MetroCall is YOUR connection to YOUR government!


What happens with your service request?


what happens with service request


When you contact MetroCall with a concern, a service request is created and a tracking number assigned.

The service request is sent to the agency responsible for investigating the concern.

When the matter is resolved, the service request is closed.


Connecting you to the city

MetroCall is a division of Louisville Metro Emergency Services.  311 connects you to the city government and resolves your non-emergency issues.  For more information about Emergency Services click here.