Making a Service Request

Contact us if you have any issues with animals, business concerns, garbage, parks, property maintenance, etc. Once a service request is entered, the appropriate agency will respond. *Please note* - Following an inspection, a service request may be transferred to a department other than the one it was originally assigned in order to ensure the request is properly handled.  We offer several ways to get your concerns handled:

Safari browser logo(Note: Apple users, we are having some technical issues with  accessing our service request portal using the Safari browser.
We hope to have issue resolved soon. Please try accessing using Chrome or Firefox for the Mac.  Thank you.   

  

311 online portal
MetroCall 311 on Twitter
Get the app
Email MetroCall 311

  

Citizens can contact MetroCall 311 by simply dialing 311 or 574-5000, email metro.call@louisvilleky.gov, visit the website’s Online Customer Service, Live Chat, tweet @LouMetro311, or download the free Mobile 311 app from the website. Be prepared to leave your name, address, phone number, email address and what type of assistance is needed.

 

Live chat