Sign up for LENSAlert - Louisville's new emergency alert system

What we do?

For more than 25 years, MetroCall 311 has been the city's customer service center...

Make a service request

Fill out the form, if you have any issues with animals, insects, construction, business concerns, drainage, flooding, garbage & recycling, MSD, parks & trails, property maintenance, sewer...
(Note: Apple users, we are having some technical issues with  accessing our service request portal using the latest version of Safari.  We hope to have issue resolved very soon.)

Download the 311 app

When you download our free app to your iPhone, Android, or Windows Phone, you can submit service requests immediately. Use it, if you need a city service and help with non-emergency issues...

MetroCall 311 Toolbox

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Report Something to Us!

(Note: Apple users, we are having some technical issues with  accessing our service request portal using the latest version of Safari.  We hope to have issue resolved very soon.)