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What we do?

For more than 25 years, MetroCall 311 has been the city's customer service center...

Make a service request

Fill out the form, if you have any issues with animals, insects, construction, business concerns, drainage, flooding, garbage & recycling, MSD, parks & trails, property maintenance, sewer...
(Note: Apple users, we are having some technical issues with  accessing our service request portal using the latest version of Safari.  We hope to have issue resolved very soon.)

Download the 311 app

When you download our free app to your iPhone or Android you can submit service requests immediately. Use it, if you need a city service and help with non-emergency issues...

Live Chat with Us!

MetroCall 311 offers live chat on most pages of our website. Just look in the bottom right corner for the chat tool, it's that simple!

MetroCall 311 Toolbox

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Report Something to Us!

(Note: Apple users, we are having some technical issues with  accessing our service request portal using the latest version of Safari.  We hope to have issue resolved very soon.)