Permits, Licensing and Mapping Portal Maintenance Notice for Sunday, April 23

Permits, licensing, service requests &  our searching portal will be offline on Sunday, April  23 from 6 a.m. until 12 p.m. 

Sign up to be notified of street sweeping & junk set-out dates by email or text!

Sign up for LENSAlert - Louisville's new emergency alert system

What we do?

For more than 25 years, MetroCall 311 has been the city's customer service center...

Make a service request

Fill out the form if you have any issues with animals, business concerns, garbage, parks, property maintenance, etc. Once a service request is entered, the appropriate agency will respond. *Please note* - Following an inspection, a service request may be transferred to a department other than the one it was originally assigned in order to ensure the request is properly handled.

Download the 311 app

When you download our free app to your iPhone or Android you can submit service requests immediately. Use it, if you need a city service and help with non-emergency issues...

Live Chat with Us!

MetroCall 311 offers live chat on most pages of our website. Just look in the bottom right corner for the chat tool, it's that simple!

MetroCall 311 Toolbox

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Note:  Metro’s permits, licensing, service requests and searching portal will be offline for maintenance on Sunday, April  23 from 6 a.m.  to 12 p.m.

Report Something to Us!

(Note: Apple users, we are having some technical issues with  accessing our service request portal using the latest version of Safari.  We hope to have issue resolved very soon.)