Metro 311 is getting a system upgrade!

We will be available 7 a.m. to 4 p.m. on Friday, June 14th. Learn more.

Important Notice:

  • As we prepare to launch our new and improved 311 portal and mobile app, Metro311's online reporting portal and the 311 mobile app are both offline until Tuesday, June 18 at 8 p.m. You can reach us by calling 311, emailing us, or using the live chat feature in the bottom right on every page of the citys's website.

  • Friday, June 14, Metro311 will have modified hours: 7 a.m. - 4 p.m.

  • Beginning June 19 there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website on June 19. We appreciate your patience during our transition.  Learn more about the new & improved portal and 311 app coming soon.

WHAT WE DO

For more than 25 years, Metro311 has been the city's customer service center.

SERVICE REQUESTS - OFFLINE UNTIL JUNE 18/8 PM

Fill out the form if you have any issues with animals, business concerns, garbage, parks, property maintenance, etc. Once a service request is entered, the appropriate agency will respond. *Please note* - Following an inspection, a service request may be transferred to a department other than the one it was originally assigned in order to ensure the request is properly handled.

TRACK A REQUEST - OFFLINE UNTIL JUNE 18/8 PM

Once you have a service request number you can click above to track progress.

DOWNLOAD THE 311 APP

When you download our free app to your iPhone or Android you can submit service requests immediately. Use it, if you need a city service and help with non-emergency issues...

Metro311 offers live chat on most pages of our website. Just look in the bottom right corner for the chat tool, it's that simple!

 

 MetroCall

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Notice: The Metro311 Service Request Portal and the 311 mobile app will be offline from Wednesday, June 12 at 7 p.m. until Tuesday, June 18 at 8 p.m. as we prepare to launch our new and improved business & 311 portals. After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website. We appreciate your patience during our transition. During our outage period you can reach us by calling 311, emailing us or by chatting with us. Learn more now.

Report Something to Us!

  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.