As we prepare to launch our new and improved 311 portal and mobile app, Metro311's online reporting portal and the 311 mobile app are both offline until Tuesday, June 18 at 8 p.m. You can reach us by calling 311, emailing us, or using the live chat feature in the bottom right on every page of the citys's website.
Friday, June 14, Metro311 will have modified hours: 7 a.m. - 4 p.m.
Beginning June 19 there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website on June 19. We appreciate your patience during our transition. Learn more about the new & improved portal and 311 app coming soon.
For more than 25 years, Metro311 has been the city's customer service center.
Fill out the form if you have any issues with animals, business concerns, garbage, parks, property maintenance, etc. Once a service request is entered, the appropriate agency will respond. *Please note* - Following an inspection, a service request may be transferred to a department other than the one it was originally assigned in order to ensure the request is properly handled.
Once you have a service request number you can click above to track progress.
When you download our free app to your iPhone or Android you can submit service requests immediately. Use it, if you need a city service and help with non-emergency issues...
Metro311 offers live chat on most pages of our website. Just look in the bottom right corner for the chat tool, it's that simple!