Our Story

Your customer service for 25 years!

 

customer service

 

For more than 25 years, Metro311 has been the city's customer service center.

Feel free to request services, offer suggestions, ask questions, share opinions, register complaints, and pass on compliments.

Metro311 is YOUR connection to YOUR government!

 

What happens with your service request?

 

what happens with service request

 

When you contact Metro311 with a concern, a service request is created and a tracking number assigned.

The service request is sent to the agency responsible for investigating the concern.

When the matter is resolved, the service request is closed.

 

Connecting you to the city

Metro311 is a division of Louisville Metro Emergency Services.  311 connects you to the city government and resolves your non-emergency issues.  For more information about Emergency Services click here.

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Notice: The Metro311 Service Request Portal and the 311 mobile app will be offline from Wednesday, June 12 at 7 p.m. until Tuesday, June 18 at 8 p.m. as we prepare to launch our new and improved business & 311 portals. After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website. We appreciate your patience during our transition. During our outage period you can reach us by calling 311, emailing us or by chatting with us. Learn more now.

Report Something to Us!

  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.