Our Story

Your Louisville Metro Customer Service Center since 1989!


customer service


For 30 years Metro311 has been the city's customer service center.

Feel free to request services, offer suggestions, ask questions, share opinions, register complaints, and pass on compliments.

Metro311 is YOUR connection to YOUR government!


What happens with your service request?


what happens with service request


When you contact Metro311 with a concern, a service request is created and a tracking number assigned.

The service request is sent to the agency responsible for investigating the concern.

When the matter is resolved, the service request is closed.


Connecting you to the city

Metro311 is a division of Louisville Metro Emergency Services.  311 connects you to the city government and resolves your non-emergency issues.  For more information about Emergency Services click here.