Most Requested 311 Concerns


October Stats
Metro Agencies

For information regarding Metro Agencies, visit our main departments webpage.

Large Item Appointment

Schedule your Large Item Appointment Pick-Up 

Missed Services

If you live in the Urban Services District and your Trash, Recycle, or Yard Waste has been missed let us know

Container Requests

Request containers from Solid Waste Management

Social Services

Kentucky households can now apply for the Low-Income Home Energy Assistance Program (LIHEAP) Fall Subsidy. Applications will be accepted on a first-come, first-served basis through December 15, 2023, or until designated funds have been expended. Jefferson County residents meeting eligibility can call the automated scheduler at 502-991-8391 or visit online at



Enter your address and MyLouisville will find nearby city services in the following categories:

  • Garbage Icon Solid Waste Services
  • Police Badge Icon Emergency Services
  • Political Info Icon Political Info
  • House Icon General Location Info

Find your garbage, recycling, yard waste collection days. Schedule a Large Item Pickup appointment and sign up for street sweeping alerts!

Use the Metro311 Online Portal,
our 311 mobile app or email to report something to us!

Call Metro311 at 311 or (502) 574-5000

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