Making a Service Request

Metro311 Service Request Information

  • Click to start a new Service Request here:  Submit a Service Request (this link opens a new browser window) or copy this address into your browser address bar
  • Users can translate the page using the Google Translate tool located at the bottom of the page. 
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  • Only service requests for the past 30 days will be accessible in the new system.  If you need information on an older request, please call Metro311 for status.
  • Anything submitted in the old reporting system (prior to June 19, 2019) will not show in the new system.  It is still being processed however. Please call Metro311 for status.
  • To receive email notifications of the status of your service request you must have an account and you must have included your email address when you created your account. Create a new account by clicking the Sign Up button in the upper right of the screen. The green button is "Log On" and the blue button is "Sign Up" 
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  • If using the Google translate tool, the buttons might be covered but still can be clicked on. We are working with our vendor to correct this issue.
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  • Not all issues you put a service request in for require you to login. Some issues may be submitted anonymously, such as reporting a pothole and property maintenance cases, for instance. But having an account will allow you to track the progress and status of the request.
  • The outlined or highlighted area on the map indicates the area which is serviced by Louisville Metro Government.
  • If you do not see a category which corresponds to your issue, please contact Metro311 at 3-1-1 or 574-5000, email, or Tweet @LouMetro311.  

Metro311 Mobile App

The Louisville Metro 311 Mobile App is free from the Apple Store (iOS users) and from the Android Store (Android users).

Look for this app logo:

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Apple Store
Google Play


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We offer several ways to get your concerns handled:

  • Citizens can contact Metro311 by simply dialing 311 or 574-5000
  • Email us at [email protected] - be prepared to leave your name, address, phone number, email address, and what type of assistance is needed.
  • Tweet @LouMetro311. Be prepared to leave your name, address, phone number, email address, and what type of assistance is needed.



Enter your address and MyLouisville will find nearby city services in the following categories:

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  • House Icon General Location Info

Find your garbage, recycling, yard waste and large-item set-out dates. Sign up for large-item set out and street sweeping reminders by email and text!

The new Metro311 Reporting System and our new 311 mobile app is live!

Report Something to Us!

Call MetroCall at 311 or (502) 574-5000

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