Making a Service Request

Contact us if you have any issues with animals, business concerns, garbage, parks, property maintenance, etc. Once a service request is entered, the appropriate agency will respond. *Please note* - Following an inspection, a service request may be transferred to a department other than the one it was originally assigned in order to ensure the request is properly handled.  We offer several ways to get your concerns handled:

Metro311 online portal
MetroCall 311 on Twitter
Get the app
Email Metro311


Citizens can contact Metro311 by simply dialing 311 or 574-5000, email, visit the website’s Online Customer Service, Live Chat, tweet @LouMetro311, or download the free Mobile 311 app from the website. Be prepared to leave your name, address, phone number, email address and what type of assistance is needed.


Live chat

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Report Something to Us!

MetroCall 311 is now Metro311.  And we have some exciting changes coming soon too!  Learn more now.
Login icon   Login to your account to report something to us
Login anonymously   Login anonymously to report something to us
To look up your service request number, sign in anonymously.
  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.