Making a Service Request

Note: Our 311 online reporting page and our 311 mobile app are currently offline. We will be unveiling a new & improved online service request portal and a new 311 mobile app on June 19, 2019.  Please check the 311 homepage for the latest information.

Contact us at 311 if you have any issues with animals, business concerns, garbage, parks, property maintenance, etc. Once a service request is entered, the appropriate agency will respond. *Please note* - Following an inspection, a service request may be transferred to a department other than the one it was originally assigned in order to ensure the request is properly handled.  We offer several ways to get your concerns handled:

MetroCall 311 on Twitter
Email Metro311


  • Citizens can contact Metro311 by simply dialing 311 or 574-5000
  • Email us
  • Live Chat (bottom corner on every page of the city website)
  • Tweet @LouMetro311. Be prepared to leave your name, address, phone number, email address and what type of assistance is needed.

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Notice: The Metro311 Service Request Portal and the 311 mobile app will be offline from Wednesday, June 12 at 7 p.m. until Tuesday, June 18 at 8 p.m. as we prepare to launch our new and improved business & 311 portals. After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website. We appreciate your patience during our transition. During our outage period you can reach us by calling 311, emailing us or by chatting with us. Learn more now.

Report Something to Us!

  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.