Making a Service Request

Metro311 Service Request Information

• Click to start a new Service Request here:  Submit a Service Request (this link opens a new browser window) or copy this address into your browser address bar https://iframe.publicstuff.com/#?client_id=1000113
   
• Users can translate the page using the Google Translate tool located at the bottom of the page. 
  
   
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• To receive email notifications of the status of your service request you must have an account and included your email address when you created your account. Create a new account by clicking the Sign Up button in the upper right of the screen. The green button is "Log On" and the blue button is "Sign Up" 
  
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• If using the Google translate tool, the buttons might be covered but still can be clicked on. We are working with our vendor to correct this issue.
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• Not all issues you put a service request in for require you to login. Some issues may be submitted anonymously, such as reporting a pothole and property maintenance cases, for instance. But having an account will allow you to track the progress and status of the request.
• The outlined or highlighted area on the map indicates the area which is serviced by Louisville Metro Government.
• If you do not see a category which corresponds to your issue, please contact Metro311 at 3-1-1 or 574-5000, email, or Tweet @LouMetro311.  

Metro311 Mobile App

The Louisville Metro311 Mobile App is free from the Apple Store (iOS users) and from the Android Store (Android users).

Look for this app logo:

We offer several ways to get your concerns handled:

• Citizens can contact Metro311 by simply dialing 311 or 574-5000
• Email us - be prepared to leave your name, address, phone number, email address, and what type of assistance is needed.
• Tweet @LouMetro311. Be prepared to leave your name, address, phone number, email address, and what type of assistance is needed.