Making a Service Request

Metro311 Service Request Information

  • Click here to start a new Service Request Submit a Service Request (this link opens a new browser window) or copy this address into your browser address bar
  • Users can translate the page using the Google Translate tool located at the bottom of the page. 
    • location of google translate button in lower right corner
  • Only service requests for the past 30 days will be accessible in the new system.  If you need information on an older request, please call Metro 311 for status.
  • Anything submitted in the old reporting system (prior to June 19, 2019) will not show in the new system.  It is still being processed however. Please call Metro311 for status.
  • To recieve email notifications of the status of your service request you must have an account and you must have included your email address when you created your account. Create a new account by clicking the Sign Up button in the upper right of the screen. The green button is "Log On" and the blue button is "Sign Up" Login - Sign Up
    • location of buttons in upper right corner
  • If using the Google translate tool, the buttons might be covered but still can be clicked on. We are working with our vendor to correct this issue.
    • location of buttons in upper right corner
  • Not all issues you put a service request in for require you to login. Some issues may be submitted anonymously, such as reporting a pothole and property maintenance cases, for instance. But having an account will allow you to track the progress and status of the request.
  • The outlined or highlighted area on the map indicates the area which is serviced by Louisville Metro Government.
  • If you do not see a category which corresponds to your issue, please call Metro 311 or use the 311 chat feature in the bottom right of every page on this website.

Metro311 Mobile App

The new Louisville Metro 311 Mobile App is free from the Apple Store (iOS users) and from the Android Store (Android users).

Look for this app logo:

Louisville Metro 311 App icon

Download the apps now from the Apple Store (coming June 18) and on Google Play (now):

Download from Apple Phone store Download from Google Play store

Metro311 Mobile App

We offer several ways to get your concerns handled:




MetroCall 311 on Twitter
Email Metro311


  • Citizens can contact Metro311 by simply dialing 311 or 574-5000
  • Email us
  • Live Chat (bottom corner on every page of the city website)
  • Tweet @LouMetro311. Be prepared to leave your name, address, phone number, email address and what type of assistance is needed.