• Granicus Digital Strategy Award Winner - Creative Use of Digital Citizen Engagement
    • The no. 1 question the 311 Department at the City of Louisville, Kentucky receives from Louisville residents is: “When is my junk set out date?” With hard copy mail notifications to citizens not being enough to properly inform citizens, the City set out to find a better way. Integrating with the GovDelivery Communications Cloud digital messages to citizens, the City implemented an API (Application Process Interface) that allows the City to automatically generate text and email messages to citizens with junk pick up dates and times. So far, 27,000 opt-in subscribers have signed up so far (Louisville has 180,000 total GovDelivery subscribers), and they’ve managed to reduce calls to their 311 service by more than half.
  • 2nd place in the Overall City Government Experience Awards from the Center for Digital Government



  • Louisville Metro Government won $50,000 in credits from Amazon Web Services for work to improve transparency and government performance. Learn more

  •  Louisville Metro Government placed 2nd nationally in the Center for Digital Government's Digital Cities SurveyGet the full story.

  • In September, the city’s website,, received national attention with a 2nd place finish in the 2015 Best of the Web Awards conducted by the Center for Digital Government (CDG). Get the full story.

  • Metro TV received several awards in September from the National Association of Telecommunications Officers and Advisors. Learn more.

  • In April, received a 2015 Communicator Award of Distinction from the Academy of Interactive & Visual Arts for the city's website.  Learn more about the award.

  • Best of the Web / Government Experience Awards / Digital Cities Survey
    • Metro Technology Services has taken part in the Center for Digital Government's Government Experience Awards (Fomerly Best of the Web) and the Digital Cities Survey for many years.  Learn more at the Center for Digital Government's Website



Louisville Ky Image

2017 - 2nd Place
2016 - 9th Place
2015 - 2nd Place
2014 - 3rd Place
2013 - 2nd Place
2012 - 1st Place
2010 - 2nd Place
2009 - 3rd Place



2018 - 1st Place - Gov. Experience Awards
2017 - 2nd Place - Gov. Experience Awards
2016 - 5th Place - Best of the Web
2015  2nd Place - Best of the Web
2014 - Did not apply
2013 - Ineligible to apply/Survey judge
2012 - 1st Place - Best of the Web

2011 - 2nd Place - Best of the Web
2010 - 2nd Place - Best of the Web
2009 - 3rd Place - Best of the Web
2008 - 3rd Place - Best of the Web
20074th Place - Best of the Web
20063rd Place - Best of the Web


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