Travel Card Security/Possession

Travel Cardholders are responsible for safeguarding their travel card at all times.

Cards found to be in the possession of someone other than the cardholder are subject to cancellation. 

Additional card security measures include:

  • Do not copy the card or write the card information in another location.
  • If a vendor requests the card number and other card information on a form  redact the information from any paperwork that is kept on file.
  • Card information should never be sent as plain text in the body of an email.
  • Card information should never be faxed

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Notice: The Metro311 Service Request Portal and the 311 mobile app will be offline from Wednesday, June 12 at 7 p.m. until Tuesday, June 18 at 8 p.m. as we prepare to launch our new and improved business & 311 portals. After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website. We appreciate your patience during our transition. During our outage period you can reach us by calling 311, emailing us or by chatting with us. Learn more now.

Report Something to Us!

  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.