Returns & Exchanges

  • Make arrangements with the merchant before shipping an item for return.
  • A credit to the same US Bank account may be issued by the merchant for returned good(s) OR you may exchange the item. If the exchange is not an even transaction, i.e. dollar amounts are not the same, it's best to ask the vendor to credit the full amount of the item you are returning and complete a new transaction for the new item.
  • Do not allow merchants to refund cash for a credit card return. In the unlikely event that a vendor will only provide a cash refund, keep the item and please notify the PCard Office immediately at Pcard@louisvilleky.gov
  • Document all returns and exchanges. This information may be needed for a formal dispute of the charge