Resilience & Community Services

"With hard work and innovative thinking, we can put Louisville in a better position to pinpoint and overcome the challenges that hold us back and to prepare for and withstand the challenges all cities experience."


— Mayor Fischer


  • Working to prevent and reduce homelessness is a national challenge that requires eliminating the root causes, including addiction, mental illness and the lack of adequate treatment and affordable housing. In Louisville, our Office for Resilience and Community Services has expanded its work on this challenge, including:
  • Creating a Homeless Encampment Task Force, which improved communication among advocates, government, police and shelters, and helped develop new city policies and procedures in dealing with homeless encampments;
    • Budgeting $50,000 for a study on how best to address homelessness;
    • Creating the Street Change work group, designed to address the issue of panhandling;
    • Establishing weekly Coffee and Connections at the Louisville Free Public Library Main Library,  where Neighborhood Place staff conducts outreach to homeless individuals;
    • ShelterWorks, a 2-year-old partnership with KentuckianaWorks, provides training and employment services for individuals staying in homeless shelters.
    • In July, Louisville’s Coalition for the  Homeless received a $3.4 million federal  grant to end youth homelessness, thanks in part to collaborations with the city and other partners in successful efforts to eliminate homelessness among veterans and youths.
  • Louisville kicked off Phase II of the Louisville Resilience Initiative to strengthen the city and its residents with four areas of focus:
    • Enrich culture of compassion and trust;
    • Enhance resilience to trauma;
    • Increase financial capacity, wealth building and economic opportunity;
    • Strengthen built and natural infrastructure to promotehealth and wellbeing. 
  • Neighborhood Place, a partnership of Louisville Metro agencies and community residents who have come together to deliver services in a unified manner, celebrated its 25th anniversary in November, and earned national recognition when asked to present at the National Community Action Partnership Annual Convention in August. 
  • More than 100,000 families accessed Neighborhood Place sites in 2018
  • Nearly 7,000 students were provided backpacks, school supplies and resources at eight Neighborhood Place-sponsored back-to-school events
  • Financial Empowerment:  Bank On Louisville has connected more than 30,000 unbanked and underbanked individuals to the financial mainstream since its launch in 2010.
  • In the last 4 years, 20,000 Louisvillians have lifted themselves out of poverty, and 17,000 families have joined the middle class.
  • More than 250 aspiring low- to moderate-income entrepreneurs have received training through the Microbusiness Development Program, helping to support their small business dreams.
  • The VITA free tax preparation program, in partnership with the Louisville Asset Building
  • Coalition, resulted in more than $14 million in tax refunds and credits to low-income Louisville residents, helping to build their financial stability and building assets.
  • Louisville Metro and its partners completed an Action Plan for Age-Friendly Louisville, an  initiative to create an accessible and inclusive city for people of all ages and abilities.