COVID-19 Volunteer Information Center

COVID-19 Vaccine





The LouVax team of volunteers did an amazing job caring for tens of thousands of residents at our drive-through vaccination site at Broadbent Arena.

As a health department, our mission is to serve those at the highest risk and those who encounter the most barriers to access care. We have  pivoted our resources towards LouVax-Mobile Missions. Each mobile mission is tailored to a specific group and may focus on a neighborhood, a demographic, or an organization. In other words, we are taking the vaccine to individuals to remove any barriers such as transportation or technology.

And we still need volunteers! Administering injections is limited to licensed clinicians only, but there are roles for everyone, including greeters, check-in staff, support staff, observing patients, and more.

Volunteers must be 18 years or older and submit to a background check. If you are interested please sign up today.




After you complete your application, you will be able to view all the open volunteer roles. Log into your account and click on the opportunities tab. You will see three different actions for each role: Closed, Full, and Sign-up.

  • Closed – The volunteer roles automatically lock 48 hours before the shift begins. This allows us to prepare our schedules and assignments for the upcoming shift. You can remove yourself from the list up until 12 hours before your shift starts. 
  • Full – All the roles have been filled for this activity
  • Sign-up – Volunteers roles are available for this shift. Please verify that you qualify for the role before signing up as some roles require a specific skill set and/or licenses.

You will receive a link to complete several forms through a DocuSign link. Please complete these forms prior to your volunteer shift.



We are using QR codes to sign-in and out for your shifts. This will automatically log your hours in My Impact and will help us keep track of volunteers that are eligible to receive a vaccine.

You will need to bring your QR code with you to check-in.

  • How to obtain a QR code from your phone:
    • Download the My Impact app on your Apple or Android device. 
    • Sign-in using the username and password you created when completing your application
    • Click My Profile from the Menu tab
    • Click Timeclock QR Code
    • Check the box “Save my username and QR Code to the login screen for easy access”
  • How to obtain a QR code from your computer:
    • Sign-in to your account
    • Click MY PROFILE
    • Click Timeclock QR Code
    • Print your QR code by clicking the print button in the bottom right hand corner of the box.
    • Bring your printed copy to the Volunteer Check-in



  • Sign into your account
  • Click on Schedule
  • Click the REMOVE button under Actions

Volunteers are unable to remove their shift if it is within 12 hours of the shift start time. You will need to contact the Volunteer Team to remove your scheduled shift.




Correct and consistent mask use is a critical step everyone can take to prevent getting and spreading COVID-19. Please note that all volunteers must adhere to the following mask guidelines.

  • FDA-approved Surgical , KN95, and N95 mask are all acceptable. Mask braces also allowed if used properly 
    • Cloth mask are not to be worn unless being used as a second layer.
      • Double masking is not required but if you chose to, please take note of the following:
        • Wear one disposable mask underneath a cloth mask. The second mask should push the edges of the inner mask against your face
        • DO NOT wear two cloth mask 
        • DO NOT Combine two disposable masks. Disposable masks are not designed to fit tightly and wearing more than one will not improve fit
        • DO NOT Combine a KN95 mask with any other mask. Only use one KN95 mask at a time 

  • Make sure your mask fits snugly against your face. Gaps can let air with respiratory droplets leak in and out around the edges of the mask

For more information on how to improve your mask to  protects yourself and others please visit



The Louisville Department of Public Health and Wellness supports the appropriate use of media both personally and, if authorized, on behalf of the company. Please take a moment to read our Social Media and New Media guidelines.

Social Media

Volunteers should use good judgment as to the content of their personal social media sites. Please adhere to the following guidelines:

  • Please be polite and respectful.
  • Make it clear that the views expressed are yours. You speak for yourself, but your actions represent those of the Louisville Department of Public Health and Wellness.
  • Do not post disparaging or offensive statements about LMPHW staff, participants, volunteers (past or present), or other affiliates
  • Do not take photos of Individuals private information (ie: Personal Identification, Medical Forms, License Plates).
  • When in doubt, ask.
    • If you are providing information to the public via social media via public post, comments, or private messages, please post facts. If you do not have an answer please ask or direct your audience to our vaccine webpage: 
  • Respect the privacy of offline conversations.


News Media

LMPHW will attempt to respond to news inquires promptly and accurately.

All inquiries from news organizations should be referred to the Office of Communications and Community Relations at 502-574-6528. This number should only be used to contact our Communications team about new media. Please refer all volunteer questions to the Volunteer Hotline at 502-439-6978.

The Communications Office makes every effort to provide a quick response to reporters and connect them with the appropriate subject matter expert.

Any volunteer contracted by a member of the news media should not respond or answer any questions but refer them to the Director of Communications or Public Information Officer.

If direct access to a specific LMPHW employee is requested, the Communications Office will attempt to make the individual available if appropriate.



Who is eligible to volunteer? Do I have to live in Jefferson county?

Volunteers must be 18 years or older and submit to a background check. You do not have to live in Jefferson county.

What happens after I sign up to volunteer?

After you sign up for a shift, you will receive an email to complete three documents through DocuSign.  

What is the onboarding/ training process look like?

All volunteers will receive on the job training when they arrive for their volunteer shift.

If I sign up to volunteer, how many hours do I have to work? Can I sign up for more shifts?

You may sign up for as many shifts as you would like. Volunteer shifts vary depending on the location of LouVax Mobile so check the My Impact app for the shift times. You will need to stay for the duration of your shift. Keep in mind that there are a few roles that require volunteers to be a license medical professional.

Can I cancel or change my shift?

Sign-ups for upcoming shifts will lock 48 hours prior to the scheduled shift. In the event that additional volunteers are needed for a shift, we will contact volunteers listed on the back-up list in My Impact.

You may remove yourself from a shift up to 12 hours before the shift begins. If you are unable to report for your scheduled shift, you can call or text the Volunteer Hotline at 502-439-6978.

What should I wear?

Some shifts are assigned indoors, while some are outdoors. We recommend dressing in warm, comfortable layers. Don’t forget your hat and gloves!

If I sign up for a shift, what will I be doing?

Administering injections is limited to licensed clinicians only, but there are roles for everyone, including greeters, check-in staff, support staff, observing patients, and more! You will receive on the job training to help you succeed in your role.

Will we be working on our feet the whole time?

While some positions do allow for sitting, most of our positions require you to be on your feet. If you need a break, please notify a member of the team.

Where do I park? Do I have to pay?

Enter the Kentucky Exposition Center via Gate 4, from Crittenden Drive. The entry gate will be open – you will not be charged for parking. Enter parking lot J, there will be an employee directing traffic. They will direct you to take a right and follow a road around the building. On the left-hand side, there will be a parking lot labeled “Volunteer parking”. Overflow parking is in the lot across from the Volunteer Parking lot.

LouVax Mobile: Our mobile team is hosting events at various locations throughout the community. Directions and parking information will be shared with scheduled volunteers prior to their volunteer shift.

What do I do once I have arrived?

Sign-in at the Volunteer Check-in desk and a staff member will direct you to where to go. Be sure to download the My Impact app and access your QR code to check-in.



If you have any questions or concerns please call or text the Volunteer Hotline at 502-439-6978 Monday – Friday 8am to 5pm. You can also email us at [email protected]

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