Office of Client Services

The mission of the Office of Client Services is to connect people to the individual who can answer their questions and help resolve complaints regarding services provided by departments in the Cabinet for Economic Development. The office is led by Hettie Bailey, Executive Administrator, and Jackie Wilson-Rudy, Administrative Coordinator.

The Office of Client Services is located in the Metro Development Center, 444 S. 5th St., Suite 500. You can contact the office in-person, by phone at (502) 574-6867, or by filling out a feedback form.

Enter your address and MyLouisville will find nearby city services in the following categories:

  • Garbage Icon Solid Waste Services
  • Police Badge Icon Emergency Services
  • Political Info Icon Political Info
  • House Icon General Location Info

Find your garbage, recycling, yard waste and large-item set-out dates. Sign up for large-item set out and street sweeping reminders by email and text!

Use the Metro311 Online Portal,
our 311 mobile app or email to report something to us!



Call Metro311 at 311 or (502) 574-5000

No service has been selected.

No form has been selected.