New and Improved Business and Citizen Portals Coming June 19

Louisville Metro is in the final stages of launching our new and improved business and customer service portals!

Our Louisville Metro Business Portal is where you apply for permits & licenses for construction projects, you apply for business licenses, and applications for Planning & Design, Air Pollution Control and Public Works, to name a few.  Our Metro311 Customer Service Portal is the online home for reporting issues to the city, from potholes to issues with street lights and property maintenance. In addition, we will also be introducing a whole new 311 mobile app to report issues on the go.

To prepare, both the business and citizen portal will be offline on the following schedule:

  • Our current Louisville Metro Business Portal is offline until Tuesday, June 18 at 8 p.m.

    During our outage you can reach us at:

     

    • Construction Review: (502) 574-3321
    • Codes & Regulations: (502) 574-2508 (Rental Registry accounts)
    • Public Works (Right of Way): (502) 574-3121
    • Planning & Design: (502) 574-6230
    • Special Events intake: 572-3467
       
  • Our current Metro311 Customer Service Portal is offline until Tuesday, June 18 at 8 p.m. In addition Metro311 will have modified hours on Friday, June 14th from 7 a.m. until 4 p.m. On June 19, there will be a whole new online portal and a new mobile app for reporting issues to 311.  The link to download the app will be available on the Metro311 website. We appreciate your patience during our transition.

    During our outage period you can reach us in the following ways:

    • Call: Just dial 311
    • Email us
    • Chat: Look for the chat link in the lower right corner on every page of the city’s website.

We appreciate your patient during this transition. Learn more about the new businesss portal and the new customer service portal.

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Notice: The Metro311 Service Request Portal and the 311 mobile app will be offline from Wednesday, June 12 at 7 p.m. until Tuesday, June 18 at 8 p.m. as we prepare to launch our new and improved business & 311 portals. After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website. We appreciate your patience during our transition. During our outage period you can reach us by calling 311, emailing us or by chatting with us. Learn more now.

Report Something to Us!

  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.