Louisville Metro Business Portal

We need your help! Please log into your current account and make sure all contact information is updated, especially your email and mobile phone number, with the latest information. This will make it much easier to transfer your information to the new system, and to ensure you're getting notifications once the new system goes live. If you have questions or issues logging into your account, please call:

Construction Review: (502) 574-3321
Public Works (Right of Way): (502) 574-3121
Codes & Regulations: : (502) 574-2508 (Rental Registry accounts)

Thank you for your assistance. We look forward to sharing with you the many benefits of our new business portal!

Louisville Metro Business Portal Team

Coming Soon:  An Easier Way to Work with Us!

Sign up for progress notifications by email or text to stay up-to-date on all the latest improvements!

Later this year Louisville Metro will be rolling out a new and improved way for you to obtain permits, licenses and applications!

Our new online system will offer:

  • Easier and expanded online permit applications
  • Real-time updates by email when a review or inspection is completed, saving you time!
  • Online inspection requests
  • Email notification when license renewal is due
  • Online license renewal
  • The ability to organize your permits by project on the portal
  • Much more!

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Report Something to Us!

MetroCall 311 is now Metro311.  And we have some exciting changes coming soon too!  Learn more now.
Login icon   Login to your account to report something to us
Login anonymously   Login anonymously to report something to us
To look up your service request number, sign in anonymously.
  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.