GranicusSeptember 2017
2017 Granicus Digital Strategy Award Winner - Creative Use of Digital Citizen Engagement

The no. 1 question the 311 Department at the City of Louisville, Kentucky receives from Louisville residents is: “When is my junk set out date?” With hard copy mail notifications to citizens not being enough to properly inform citizens, the City set out to find a better way. Integrating with the GovDelivery Communications Cloud digital messages to citizens, the City implemented an API (Application Process Interface) that allows the City to automatically generate text and email messages to citizens with junk pick up dates and times. So far, 27,000 opt-in subscribers have signed up so far (Louisville has 180,000 total GovDelivery subscribers), and they’ve managed to reduce calls to their 311 service by more than half.

Government Experience Awards logo

September 2017
2nd place in the Overall City Government Experience Awards from the Center for Digital Government

Kentucky State SealApril 2017
Kentucky Digital Summit "Best of Kentucky" Awards
Winner: SmartCities project and KyWired project




2016 Best of the Web

August 2016
Top 5 in the Center for Digital Government's Best of the Web Survey Awards for

Kentucky State Seal

April 2016

Kentucky Digital Summit "Best of Kentucky" Awards
Winner: Best I.T. Collaboration Among Organizations / DoIT and Louisville Metro Police (LMPD) for Deployment of Body Cameras to all LMPD officers.
Visit site




November 2015

Amazon Web Services

In November, Louisville Metro Government won $50,000 in credits from Amazon Web Services for work to improve transparency and government performance. Learn more

November 2015
Digital Cities Logo

In November, Louisville Metro Government placed 2nd nationally in the Center for Digital Government's Digital Cities SurveyGet the full story.

September 2015
Best of the Web logo
In September, the city’s website,, received national attention with a 2nd place finish in the 2015 Best of the Web Awards conducted by the Center for Digital Government (CDG). Get the full story.

September 2015
Metro TV received several awards in September from the National Association of Telecommunications Officers and Advisors. Learn more.

April 2015

Communicator Award

In April, received a 2015 Communicator Award of Distinction from the Academy of Interactive & Visual Arts for the city's website.  Learn more about the award.

Best of the Web / Government Experience Awards / Digital Cities Survey
The Department of Information Technology has taken part in the Center for Digital Government's Government Experience Awards (Fomerly Best of the Web) and the Digital Cities Survey for many years.  Learn more at the Center for Digital Government's Website

Government Experience Awards logo

2017 - 2nd Place
2016 - 9th Place
2015 - 2nd Place
2014 - 3rd Place
2013 - 2nd Place
2012 - 1st Place
2010 - 2nd Place
2009 - 3rd Place



2018 - 1st Place - Gov. Experience Awards
2017 - 2nd Place - Gov. Experience Awards
2016 - 5th Place - Best of the Web
2015  2nd Place - Best of the Web
2014 - Did not apply
2013 - Ineligible to apply/Survey judge
2012 - 1st Place - Best of the Web

2011 - 2nd Place - Best of the Web
2010 - 2nd Place - Best of the Web
2009 - 3rd Place - Best of the Web
2008 - 3rd Place - Best of the Web
20074th Place - Best of the Web
20063rd Place - Best of the Web

Google City Challenge

Google City Challenge

In August of 2014, Louisville was awarded 200 Samsung Chromebooks to help more businesses and citizens get online. The city's efforts has led to Louisville being named one of three winners of the national Get Your Business Online City Challenge sponsored by Google and the United States Conference of Mayors (USCM). More than 150 mayors and their cities participated in the City Challenge, which Google launched with the USCM in June, 2013. Cities held events, conducted outreach and formed partnerships to encourage local businesses to get online. The winning cities were selected for their creative, far reaching and scalable efforts.

Read the full story
Watch the press conference online

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

The new Metro311 Reporting System and our new 311 mobile app is live!

Report Something to Us!

  • Report Online now.
  • Louisville Metro 311 App icon
    Download our 311 mobile app by searching for "Louisville Metro 311" in your app store.
  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.