Communications & Support Services
The Fire Communications Bureau is the central receiving point for emergency and non-emergency service requests for fire, hazardous substance, medical, injury, and rescue intervention from the public and other agencies within the Urban Services District. The Bureau handles and tracks all calls for service, dispatches and monitors the response of Division units, and makes follow-up notifications. Dispatchers prioritize incidents for response based on severity and life-hazard and give life-preserving pre-arrival instructions to bystanders at the most critical scenes pending the arrival of emergency personnel.
The employees operate from 4 call-taking units positions. These units display the resident name and address of all calls received via 9-1-1. All calls are recorded on digital recording equipment. Information related to 9-1-1 calls is also available on a printout that logs every 9-1-1 call, including the time Communications (also referred to as FCB) received the call, time the FCB completed the call, and amount of time the FCB remained on the line with the caller.
The Division's Communications Bureau is part of MetroSafe and is housed at 410 S. 5th Street.
In 2012 Support Services was integrated into the Administrative Services section of the LFD. Support Services’ responsibilities include incident response review, LFD systems analysis, data and statistics collection and review, all LFD technology and Public Information.
The technology personnel provide daily support for all technology needs of the Division and serve as the administrators to proprietary software and databases for the Division. The office also coordinates with the Louisville Metro-IT Department regarding Metro Software, computer equipment and overall technology needs. Personnel also coordinate internally for projects concerning new software and the expansion of current software needs.
Significant Projects Completed
- Implementation of the Mobile Data Terminal (MDT) Project
- Implemented IPAD Program providing wireless data access and imputing to members of the Arson & Fire Prevention Bureaus, and the Chief’s Staff