Alternative Care

Louisville Metro EMS receives more than 100,000 emergency medical calls each year. Some patients are critically ill or injured and require an immediate emergency response from our trained providers. Others have long term medical needs that could be resolved more effectively and at a lower cost to the patient. That’s why EMS has established a number of care options that fit our patients’ needs.

Preventive Patient Care

health services


Preventive Patient Care Network visits patients with chronic medical conditions and collaborates with their primary care physicians and specialists.

The network responds to low-acuity 911 medical calls. A nurse in a triage center determines patients' needs and the most appropriate level of care. Here is what our PPCN program does for patients:

  • It determines the patients transportation abilities via alternative means. 
  • It connects patients with local community resources.
  • It educates patients about their medical conditions.
  • It determines home safety issues.
  • It conducts thorough medical assessments to better understand the patients specific needs, and develops action plans to address their needs.

On-site clinic



EMS works with Spalding University nursing students to provide a weekly medical care for homeless population at shelters and clinics. Nurse practitioner students, under the direction of a licensed nurse practitioner, treat on-site acute medical needs. They educate patients, screen for blood pressure and diabetis and refer patients for additional treatment if needed.

Medical outreach

Many patients lack access to primary care or cannot manage chronic conditions on their own. These problems are particularly prevalent among low-income seniors and homeless. EMS has partnered with local educators and caregivers to provide various programs that would help these patients gain access to primary medical care.

House call practice



We also work with MD2U, a house call practice, to provide primary care services to low-income seniors. Each day, a nurse practitioner conducts in-home visits. If a patient already has a primary care provider, the MD2U nurse practitioner will coordinate with that physician to ensure the patient receives seamless, quality care. Patients enrolled in this program for six months have decreased their use of 911 emergency medical services by 27 percent.

Nurse triage

medicine bottles

Not all patients who call 911 need ambulance transportation to nearby emergency rooms. Our nurses carefully determine their medical needs and help patients get appropriate care. 

Saving lives every day

Emergency Medical Services keeps you alive during the critical period of your sudden injury or illness.