About Us

Emergency Medical Services

Emergency Medical Services (EMS) provides 24-hours-a-day, 911 emergency medical care throughout the Louisville Metro area. EMS is committed to the development of the latest advances in basic and advanced life support patient care. We rely on advanced training methods and education. We use technology and latest research in emergency medical care.

Emergency care



EMS serves this entire, diverse community of almost 750,000 citizens as the city’s primary 911 emergency medical care provider.

Non-emergency care



Some patients need alternative solutions for care and transport. That’s why EMS has established a number of care options that fit our patients’ needs...

Medical direction and oversight

The Office of Medical Direction and Oversight makes sure that we provide high-quality, evidence based, pre-hospital care to the citizens and visitors of Louisville and Jefferson County. This primary objective is accomplished through training and education... 

Accredited by the CAAS

CAAS accreditation signifies that your service has met the "golden standard" determined by the ambulance industry to be essential in a modern emergency medical services provider. These standards often exceed those established by state or local regulation.

Recognized by MediStar for Healthcare Innovation in 2014


Saving lives every day

Emergency Medical Services keeps you alive during the critical period of your sudden injury or illness.

Disaster ready every day

Emergency Management Agency supports you and first responders with disaster preparation, response...

Connecting you to emergency help

MetroSafe connects you to police, fire department, emergency medical help and various first responders.

Connecting you to the city

MetroCall connects you to the city government and resolves your non-emergency issues.