September is National Preparedness Month!

Week 3:  Sept 16-22-  Check Your Coverage

Insurance is the first line of defense; check your insurance coverage and review the Document and Insure Property guide.

Flood Insurance allows communities and families to recover more quickly and more fully. Visit Floodsmart.gov to learn more about flood insurance and how to protect your home or business.

Flood Insurance graphics

You can find more resources at www.ready.gov/september

Divisions of Emergency Services

Emergency Medical ServicesEmergency Medical Services keeps you alive during the critical period of your sudden injury or illness. It is your primary medical care provider during emergencies.
MetroSafe 911MetroSafe 911 takes your emergency calls and connects you to police, fire department, emergency medical help and other first responders. It's your primary help line.
Emergency Management AgencyEmergency Management Agency coordinates the work of 95 agencies during disasters. It supports you and first responders with disaster preparation, response, recovery and mitigation efforts.
Metro311
Metro311 takes your non-emergency calls and provides customer service. It's your connection to the city government.

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Report Something to Us!

MetroCall 311 is now Metro311.  And we have some exciting changes coming soon too!  Learn more now.
 
Login icon   Login to your account to report something to us
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To look up your service request number, sign in anonymously.
   
  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.